Technical Product Manager

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We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.
Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.

Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.

Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic Quadrant™. Most recently, we were awared PAX8’s 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

A Technical Product Manager (PM) is a Product Manager with a strong technical background that is typically focused on the more technical aspects of the product. A Technical PM works more closely with the engineering team than the business, sales, and marketing teams of the organization.

RESPONSIBILITIES

Identify pain points in the developer experience, and work with cross-functional teams to create a best-in-class experience for developers
This could involve building tools, creating documentation, improving API design, and more
Review user interviews, user testing and research to understand user behavior as they integrate with various Sourcepass products
Collaborate with cross-functional teams, such as engineering, design, and customer support, to ensure that the product is delivered on time and meets the needs of customers and developers
Develop KPIs and metrics to measure and track progress towards success and drive a cross-functional team to set qualitative objectives and quantitative goals
Work to deliver a delightful integration experience to our clients and other 3rd party developers enabled via APIs, SDKs, developer sandbox, libraries, sample code and other popular options in the developer toolkit
Collaborate cross-functionally work closely with engineering teams and stakeholders to understand their needs and requirements; translate them into a product vision and roadmap that aligns with the company’s goals
Stay informed about the latest trends and best practices in API design and development technology and use this knowledge to continuously improve the products
Be the subject matter expert for your functional area and the product suite  

DESIRED SKILLSET/EXPERIENCE

Minimum of 5 years work experience in high-scale developer, enterprise or consumer facing products
Experience in managing the build of best-in-class enterprise APIs
Deep understanding of API design and developer experience best practices
You should be able to identify pain points in the developer experience and process and work with engineering teams to improve it
You are a learner, scrappy, take full ownership and thrive in a dynamic and ambiguous environment
Overall, the requirements for a PM for APIs and Developer Experience would be a mix of product management skills, technical expertise, communication skills, data-driven mindset, and leadership skills, with a focus on APIs and developer experience
Should be comfortable dealing with ambiguity and solve problems without hand holding
Should be comfortable using data analytics tools to arrive at hypothesis
Ability to manage multiple complex projects at various stages of product development simultaneously
Ability to find solutions to difficult problems quickly and effectively
Data driven, analytical and fully understand the diverse ways in which our ecosystem of products can be further adopted by our customers