Technical Report Analyst & Customer Service Representative

We are seeking a detail-oriented Technical Report Analyst and Customer Service Representative to join our remote team. This role requires a unique blend of technical proficiency in septic and well inspection reports, excellent customer service skills, and the ability to communicate complex information clearly and effectively to both clients and team members.

Key Duties and Responsibilities:
Review and analyze detailed inspection reports for septic, well, and plumbing systems, ensuring all data is accurately interpreted and documented.
Communicate findings and recommendations from reports to clients, providing clear explanations and guidance on necessary repairs or maintenance.
Handle customer inquiries and provide exceptional service, addressing any concerns or questions regarding our services.
Coordinate with our technical team to schedule inspections, repairs, and follow-up services as needed.
Maintain up-to-date knowledge of industry-specific regulations and standards to ensure compliance in all reports and services.
Assist in creating estimates and proposals based on analysis of inspection reports.

Desired Skills and Experience:
Proven experience in a technical analysis role, preferably within the septic, well, or plumbing industries.
Strong analytical skills with the ability to interpret technical documents and reports accurately.
Excellent verbal and written communication skills, with a proficiency in English.
Outstanding customer service skills, with the ability to handle inquiries and concerns with professionalism and patience.
Ability to work remotely with a reliable internet connection and the discipline to maintain productivity.
Willingness to undergo training on the specific details of septic, well, and plumbing systems.
Previous experience in a customer service role is highly desirable.

Why Remotify?

Remotify is an Employer of Record solution that enables freedom and security for businesses and employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.

Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.

We are big believers of Filipino talent and making a name for it all over the world. By making our talent more accessible to global businesses, we’re helping to boost the economy of the Philippines—today and in the future. In addition, for every employee we hire, we give a portion of our revenue to SOS Children’s Village—a non-profit which cares for underprivileged children in the Philippines, from cradle to career.

We are committed to making a positive change to the future of remote work. One business Remotified, one job opportunity created, and one child helped at a time.

Here are the perks of working with us:

Competitive salary (Php 45,000 – 60,000)
I.N.S.P.I.R.E program that will help you build personal and professional character
A payroll system that assures on-time payments at all times
SSS, Philhealth, and Pag-ibig
13th Month Pay
Paid local holidays
Paid incentive leaves
HMO Benefit

If you are the one we’re looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.

You may also review our other job openings