COMPLETE THE FORM HERE TO APPLY: /pDb99czzxc4EAVub6
We’re so excited you’re reading this and hope you decide to apply!
Propel Commerce () is a rapidly growing Shopify app company and makes some of the top apps in the Shopify app store.
We’re looking for a driven, goal-oriented person with a friendly, customer service-focused attitude to join our technical support team on a full-time basis for the night shift (Mondays to Fridays, 8am to 4pm PH time.)
Your goal will be to provide a technical support experience so amazing that our customers can’t help but leave us a 5-star review in the Shopify App Store and share our apps with others.
Compensation starts at 30,000PHP/month (base) and can go as high as 40,000PHP/month if you meet all of your review generation goals. (Don’t worry! You bring the drive and motivation, we’ll teach you how to generate the reviews!)
If you’re up for a challenge, we encourage you to apply!
Working Hours: 40 hours per week – Mondays to Fridays, 8am to 4pm PH time.
Responsibilities:
– Provide quick, immediate responses to customer live chat messages
– Generate reviews for our apps by implementing and experimenting with our review generation techniques
– Solve customer issues by developing expertise in our apps and by learning to troubleshoot a range of issues
– Provide fast, accurate email support through our helpdesk system (Freshdesk) and elevate tickets to second level technical support when needed
– Clear the ticket queue every shift (or ask for help if you can’t)
– Maintain and update our knowledge base (e.g., by creating new help desk articles for our customers) and agent resources (e.g., by creating new scripted responses to common questions)
– Gather feedback from merchants on features and improvements they’d like to see
– Use a friendly and understanding attitude to help frustrated customers and prevent 1-star reviews
– Above all else, provide a technical support experience so good that our customers can’t help but leave us a 5-star review on the App Store
Requirements:
– Excellent written and spoken English and an ability to craft clear, concise responses to customers
– Basic HTML and CSS ability (changing fonts and colors with CSS, inserting HTML snippets, etc)
– Two or more years of technical support experience
– Experience providing technical support in the e-commerce or software industry is preferred
– Experience with Shopify (e.g., as a VA for a merchant) is a bonus
– Curious about technology and software and learning how our customers use our products
– Possess a high level of patience, friendliness, understanding and empathy
– Have a strong work ethic and be committed to continuous growth and learning
– Good, stable internet connection and power
Why Join Us?
– Long-term role
– Excellent compensation and performance bonuses
– Fully remote
– Full-time, stable workload (8 hours per day)
– Friendly team 😀
Compensation:
– 30,000PHP/month base plus up to an additional 10,000PHP/month if all review generation goals are hit
– 13th month (based on salary paid in the year divided by 12)
– Paid vacation and sick days after 3 months
Start Date:
– ASAP
COMPLETE THE FORM HERE TO APPLY: /pDb99czzxc4EAVub6
APPLY FOR THIS JOB:
Company: Propel Commerce
Name: Chris Norton
Email: