Technical Support Analyst

APPLICANTS WHO APPLY THROUGH THE LINK BELOW WILL BE SCREENED
**This is not a Call Center**

Who We Are:
Join our growing team at gigCMO Ltd, a dynamic growth consultancy providing strategic marketing leadership and expertise to start-ups, scale-ups, and SMEs, propelling them toward profitable revenue growth. Nestled in the heart of the City of London, United Kingdom, we specialise in supporting B2B clients in expanding their reach domestically and internationally. Our dedicated team, operating under the banner of Magnacca International, is strategically based in the Philippines. We chose this location for its pool of talent, strong social skills, enthusiasm, and unwavering loyalty.

Position Overview:
As a Technical Support Specialist, where your primary responsibility will be to ensure the smooth operation of our internal IT systems, you’ll play a critical role in maintaining the reliability, security, and efficiency of our technology infrastructure, enabling our team to deliver exceptional service to our clients.

In this role, you’ll have the opportunity to apply your technical expertise to support a variety of IT-related tasks, including troubleshooting, system maintenance, and software updates, to address technical issues promptly and implement effective solutions to enhance our overall operational efficiency.

If you’re passionate about technology and thrive in a fast-paced environment where your skills can make a tangible impact, we want to hear from you. Join us at gigCMO Ltd and be part of a team dedicated to driving innovation and excellence in IT support.

Qualifications:
1. Proficiency in Microsoft 0365 and Microsoft Azure.
2. Strong English communication skills.
3. 2 years of Experience in general IT support, including remote support.
4. Familiarity with cloud computing and cyber security tools such as MalwareBytes, LastPass, and NordLayer VPN.
5. Competence with MacOS and Windows OS.
6. Bachelor’s degree in Computer Science, Information Technology, or a related field.
7. Certification in cloud computing platforms (e.g., AWS, Microsoft Azure).
8. Understanding of virtualisation technologies.
9. Proficiency in network administration and troubleshooting.
10. Strong problem-solving skills and ability to work independently and collaboratively.

Key Responsibilities:
1. Provide technical support to team members, resolving IT-related issues promptly and efficiently.
2. Manage and maintain Microsoft 0365 and Microsoft Azure environments to ensure optimal performance and security.
3. Offer remote support services to team members, troubleshooting software and hardware issues and providing timely solutions.
4. Implement and manage cloud computing solutions, including data storage, backup, and security measures.
5. Assist in the implementation and maintenance of cyber security protocols, including malware detection and prevention.
6. Conduct regular system audits and updates to ensure compliance with industry standards and best practices.
7. Provide training and guidance to team members on IT-related matters, promoting best practices and efficient use of technology.
8. Stay updated on the latest trends and developments in IT support, cloud computing, and cyber security, and recommend innovative solutions to enhance service delivery.

Application Requirements:
This role requires a full-time commitment and is incompatible with another full-time job. To be considered, please fill out the form using this link: Click to view/jobpost

Note: This role requires exclusive dedication and cannot be combined with another full-time job. Only submissions meeting the specified requirements and demonstrating the ability to follow instructions will be considered. If you’re prepared to surpass our expectations and contribute to our vibrant team, we eagerly anticipate receiving your application!