Technical Support Engineer

*** PLEASE READ THIS AD IN FULL BEFORE APPLYING ***
Katalism Technology is an IT service business and Managed Service Provider (MSP), located in Dallas, Texas United States (GMT-05:00 CST Time). We have been operating for over 2 years, with the goal of making computers and technology friendlier to our awesome local small business clients. We are seeking a technical support engineer that can work with us as we grow.

We would prefer this position to be full time (typically 35hrs per week during business hours, 8am-5pm), but we are also able to offer flexible work hours if desired.

We are seeking a candidate who has:

– A keen interest in working with and growing their skill sets with a wide variety of modern computing technologies (both Windows and Linux – bonus points if you have a home lab!)
– A desire to help people with their technical challenges using a mix of creative & process-based problem solving
– The ability to explain complex technical concepts in friendly terms, either in a client or team environment
– A high level of attention to detail (put the word “KATALISM” in the “Additional Comments” section of our application form)
– A good sense of humor!

This position will have many opportunities for growth, and over time you will have access to internal mentoring, certificates and training programs to encourage you to work with a wider range of technologies and platforms. Prior experience with the following would be greatly appreciated and will lead to greater earnings, although this is not a requirement:

– At least two years of experience working in an IT service position, ideally in an MSP that works with Windows 11, Microsoft 365 OR Google Workspace environments
– Debian-based Linux (eg. Linux Mint 21 / Ubuntu 22.04 or newer)
– Apple MacOS 11+
– Proxmox 7+ (or other hypervisor / virtualisation platforms)
– Small business networking and storage systems (eg. pfSense, OpenWrt, OpenMediaVault), including configuring Wi-Fi, DHCP, QOS, VLANs, VPNs, SMB, RAID, etc
– 3CX, IP Phones & SIP

Your duties will include the following:

– Processing technical support requests, inquiries and system alerts
– Providing in-shop, onsite and remote IT services
– Assisting with new and existing IT systems, including setting up, migrating, monitoring, documenting and securing client technical systems, such as workstations, servers and cloud-based systems

Applicants MUST submit their application via this form to be considered – all other application methods will be IGNORED:
Click to view/r/210eL4yPVa

Please also check and re-check the links to your resume to ensure they are correct. We will only contact valid submissions. We look forward to hearing from you!