Applicants MUST SUBMIT THEIR APPLICATION VIA THE LINK provided to be considered:
/careers/37?source=aWQ9MjI=
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About the Company:
Award winning Cloud Technology Consulting firm in Sydney, Australia has multiple openings for an Internship with our Support team. We are looking for a driven intern with a zest for learning and who is ready for an immersive, real-world experience.
We have been operating in Australia and the Philippines for more than 8 years and have a strong industry presence and are looking to hire someone who is a dedicated and dynamic individual. We are a technology-forward business and is knowledgeable about cloud-based IT business systems. You’ll be joining a team of A-players and we expect the same from you.
About the Internship:
Under our supervision, the Support Intern can expect to learn the following:
Providing exceptional customer service while responding to phone, e-mail and online requests for technical support.
Representing the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
Tracking and monitoring all support cases to ensure timely resolution and follow-up.
Clearly identifying, documenting, and finding solutions for customer issues and product problems.
Escalating critical customer situations to the appropriate level of management and engineering expertise
Intern will be trained and participate in:
Being a ‘customer concierge’ by delivering excellent support for our products.
Supporting existing customers using Google Workspace to get the most out of the platform and resolve problems with their implementation
Recommending best practices and being a ‘Google Guru’ for our customers on how Google can help improve their business
Processing adds/removes/changes for customer accounts (when our customers’ staff join or leave their businesses)
Helping manage small deployments of Google Workspace (configuring DNS records, setting up users, liaising with customers)
Internship Qualifications
Can do the internship during the day. ( Working hours 7:00 AM-4:00 PM)
Graduating students or someone who wants to shift careers
Have experience using with Google Workspace Apps (Gmail/Docs/Drive) yourself and know the product well or at least be a strong
Basic DNS & domain management using WHM and CPanel is advantageous.
Stong Email/Verbal Communication
Fast and self-managed learner.
It will be extremely advantageous for you to have an interest in:
Working in the cloud (i.e. working in the browser) and how that is changing the business landscape
Google Workspace Technology (Gmail, Google Docs, Google Drive etc.) and it’s integrations
Skills required:
IT-related course/skills
Good Email/Verbal Communication
Schedule:
8 hour shift
Day shift
Monday to Friday
Overtime
Applicants MUST be based in the Philippines.
Perks:
Opportunity to be absorbed after the internship
Work From Home (100%)
Company Engagement Activities
Internship Salary: With Allowance
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Applicants MUST SUBMIT THEIR APPLICATION VIA THE LINK provided to be considered:
/careers/37?source=aWQ9MjI=
APPLY FOR THIS JOB:
Company: Upstaff
Name: Russian Cuevas
Email: