We are currently seeking an experienced Level 2/3 Technical Support Specialist. In this role, you will be responsible for supporting our managed services environment, with a strong emphasis on Microsoft 365 Business Premium and E3/E5 environments.
Your proven experience onboarding organizations from different infrastructures like Google, On Prem/Hybrid environments, Microsoft Home to a M365 Business Premium or E3/E5 environment is critical for this role.
Essential Duties and Responsibilities:
• Provide Level 2/3 technical support to our clients, with a focus on resolving issues related to OneDrive, SharePoint, and LastPass password management.
• Manage and maintain M365 Business Premium and E3/E5 environments, including Azure AD and Intune.
Implement and maintain Single Sign-On (SSO) solutions.
• Onboard organizations transitioning from various infrastructures to M365 Business Premium or E3/E5 environments.
Understand and utilize Datto Backup and recovery solutions, backing up critical cloud-based applications like Xero as necessary.
• Execute cybersecurity strategies and implement appropriate security controls.
• Work collaboratively with a team to improve processes, tools, systems, and services.
• Communicate effectively with both team members and clients, providing clear updates and maintaining a positive working relationship.
Education and Work Experience:
• Minimum of 2 years’ experience onboarding organizations from infrastructures such as Google, On Prem / Hybrid environments, Microsoft Home through to a M365 Business Premium or E3/E5 environment.
• Strong experience in a managed services environment.
• Deep knowledge of M365 Business Premium and E3/E5, including support and administration.
• Demonstrated experience with Azure AD and Intune.
• Proficient understanding of LastPass password management system at a business level.
• Familiarity with Datto Backup and recovery solutions.
• Strong experience in cybersecurity practices and implementing security controls.
• Excellent English communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Exceptional customer service skills.
Desired Skills/Experience:
• MCP Certified
• Experience with Single Sign-On (SSO) implementation.
• Previous experience supporting small businesses (1-15 people).
• Certifications in cybersecurity or related field are a plus.
APPLY FOR THIS JOB:
Name: Karen Walshe
Email: