*PLEASE APPLY FOR THIS POSITION ONLY IF YOU HAVE EXPERIENCE SUPPORTING MOBILE COMPANIES AND ESPECIALLY ESIM CARDS AND IF SO, MAKE SURE TO EXPLAIN ABOUT THIS EXPERIENCE ON YOUR COVER LETTER*
About the Company:
Our fast-growing telecommunications company provides eSIM services to tourists worldwide via e-commerce platforms.
We are seeking a skilled, kind and enthusiastic CX agent to join our team and help us provide outstanding customer support.
About the position:
We are looking for new agents who can offer customer service through email.
The successful candidate will be responsible for providing excellent customer service to our customers and assisting them with their eSIM-related inquiries, including troubleshooting, installation methods, compatibility checks, call rates, and top-up availability.
As a Customer Support Agent, you will be working in a fast-paced environment, handling multiple queries simultaneously, and ensuring that our clients receive prompt and satisfactory responses.
Hours:
Since we provide service globally, we want to cover 24/7.
The day-to-day will include an 8-hour shift, 5 days a week and 2 days off.
Requirements:
• Mother tongue level English (especially in writing)
• Basic understanding of mobile networks and eSIM technology
• Strong customer service and communication skills
• Past experience in email support
• Ability to work under pressure and handle multiple inquiries simultaneously.
• Past experience in telecommunication company – Advantage
• Experience working with Freshdesk – Advantage
Responsibilities:
• Answer tickets through Freshdesk in a timely and professional manner
• Identify and troubleshoot customer issues related to eSIM installation, activation and compatibility
• Provide customers with information about our eSIM products, data usage and top-up availability
• Provide customers a refund or reissue an eSIM
• Communicate with other partners directly to resolve more complex customer issues via Line, WeChat
• Continuously seek to improve the customer experience and provide feedback to management on how to optimize customer support processes
• Utilize our customer support software to track and manage customer interactions and resolve issues in a timely and efficient manner
• Use our eSIM management program to manage and reissue eSIM.
To apply for this post, FOLLOW the instructions below:
1. Include the word “HARRIE” in your SUBJECT.
2. Send a COVER LETTER explaining your suitability for this specific role with a LINK to your CV/RESUME.
***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***
APPLY FOR THIS JOB:
Company: JDByrd
Name: Yan Var
Email: