About you and the role.
You will be managing and mitigating IT/Tech problems and issues for a team of 90 users spread across the globe.
Our firm moves quickly and you need to be able to keep up and handle multiple projects at the same time. You are expected to manage your projects, and priorities, and ensure everything assigned is completed by the deadlines. Either work additional hours as needed, or communicate with management that you need an extended deadline.
You will:
-> Have excellent analytical skills to be able to keep up with current tech & you are expected to streamline and make more efficient our firm (automating systems, streamlining, finding software to process complex tasks, etc.)
-> Be Proactive – Find issues, seek out problems, and correct them before they occur. Consider how you can make your own position obsolete (so that we can move you into more senior-type tasks & projects).
-> Recommend new tech as it gets released if it is appropriate for our systems, workflows, teams, etc.
-> Be FLUENT in English. This position requires you to be online and monitor our team, computers, and Slack communications, and be very active while you are on the clock, we need someone available for standard USA working hours and available on-call if needed.
-> Be flexible! Sometimes other teams will need your assistance (marketing, admin, operations, sales, etc.) and be prepared to take on any task to help the team.
All pertinent work experience must either have been with a firm/company/individual in the United States or usable for a company operating in Arizona, U.S.A.
Major plus if you have:
-> Security clearances to work in the USA.
-> Proficiency with Infusionsoft and building automation is a huge plus.
-> Familiarity with Slack, Insightly, Google Suite, ProConnect Tax Online, Lacerte, QuickBooks, ATX, Jotform, SQL, Zapier, Infusionsoft, IFTTT, WordPress, WooCommerce, PHP.
-> Server management experience.
-> Familiarity with multiple programming languages is not mandatory, but would definitely be a bonus.
What you will get in this position:
-> To work with a global organization, that focuses on tax minimization for US company leaders
-> An engaging, fun, and exciting workplace working closely with the Owner and Tax Goddess herself
-> Paid Training. Training isn’t just necessary to our company, it is vital. We make sure that employees develop the skill set that allows them to undertake a greater variety of work.
-> Spiff and bonuses.
-> We provide a reward for every new idea you bring into the company to help streamline our processes.
-> Employee Referral Bonus Program. We provide a $200 incentive for every qualified candidate who stays with us for more than 90 days.
-> Equal Employment Opportunity. No company politics.
-> Employees are genuinely appreciated. Our company has a culture of appreciation. We don’t take for granted our people’s fantastic work.
-> Collaborative environment. We make sure that no one is left behind, and we actively support everyone’s career progress.
-> Work from home.
System requirements (mandatory for your PC/Laptop):
-> Internet Speed: At least 10mbps
-> CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)
-> RAM: Minimum of 16GB
-> Storage: Minimum 256GB SSD or 500GB HDD
-> Operating System: Genuine Windows (Preferably Pro).
-> Audio: A good quality headset preferably equipped with noise cancellation
-> Video: A laptop/PC with a webcam or a good-quality webcam
Hours:
You must have overlap time with both the USA and India/Africa time zones as our team is Global. The department works 24/7 on shifts to cover staff working globally. Please make sure you can work flexible hours before you apply.
If you can confidently demonstrate that you meet the criteria above, please apply by putting “super-badass-enthusiasticTechnical Support Specialist” in your title/cover letter/email submission. Submissions without this will be ignored.
No CHATGPT Responses to all assessments.
Must be willing to follow our hiring process:
Step 1. Send your proposal along with your updated resume.
( Overview of what your role is, what Top 3 major accomplishments in these previous roles, and why you believe you would be the perfect fit to join our growing firm )
Step 2. Answer and pass the Critical thinking test
Step 3. Recorded video Interview with HR
Step 4. 2nd interview with the Ceo ( If needed only )
Step 5. Must pass background & credit check (for client security)
APPLY FOR THIS JOB:
Company: Yellow Tail Tech
Name: Tax Goddess
Email: