Technical Support Specialist

*** Please include your resume with the number 180 as the subject header, along with outlining your relevant experience and qualifications to be considered for an interview. Otherwise, your application will be rejected. ***

Company:
We are a dynamic and growing business. Our team is composed of passionate individuals dedicated to growing businesses through value, purpose and stewardship, creating impactful solutions for our clients and communities.

Job Title: Technical Support Specialist

Job Description
Summary
We are seeking a dedicated and detail-oriented Technical Support Specialist to manage and support the technical operations of our company. This role involves setting up email accounts, managing WordPress sites, providing email support, hosting site management, and collaborating with team members to ensure timely and efficient project delivery.

Responsibilities
Email Account Management:
– Set up and configure new email accounts for employees.
– Troubleshoot and resolve email issues.

WordPress Management:
– Install, configure, and update WordPress sites.
– Manage WordPress themes, plugins, and customizations.
– Ensure website security and performance optimization.

Technical Support:
– Provide technical support for email and client-related issues.
– Respond to and resolve support tickets in a timely manner.
– Maintain documentation of technical procedures and troubleshooting guides.

Hosting Management:
– Manage web hosting accounts and server configurations.
– Monitor server performance and uptime.
– Implement and maintain backup solutions.

Team Collaboration:
– Work closely with other team members to complete projects and tasks on time.
– Assist in the planning and execution of technical projects.
– Communicate effectively with non-technical team members to understand and address their needs.

General IT Support:
– Assist with general IT support tasks as needed.
– Provide training and support to team members on technical tools and systems.

Qualifications
– Proven experience in technical support or a similar role.
– Proficiency in WordPress management and customization.
– Experience with email account setup and troubleshooting.
– Knowledge of web hosting management and server configurations.
– Strong problem-solving skills and attention to detail.
– Excellent communication and teamwork abilities.
– Ability to manage multiple tasks and prioritize effectively.

Why Join Us:
•Opportunity to work closely with the Founder & CEO to make a meaningful impact on the company’s growth.
•Collaborative and inclusive work environment where your ideas and contributions are valued.
•Room for growth and professional development within a rapidly expanding company.
•Flexible working hours and remote work options.

This role is crucial for maintaining client satisfaction and ensuring that projects are executed efficiently and effectively, contributing to the overall success and growth of the company.