Technical Support Specialist

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:
– Identifying hardware and software solutions.
– Troubleshooting technical issues.
– Diagnosing and repairing faults.
– Installing and configuring hardware and software.
– Train new costumers.
– Speaking to customers to quickly get to the root of their problem.
– Providing timely and accurate customer feedback.
– Talking customers through a series of actions to resolve a problem.
– Following up with clients to ensure the problem is resolved.
– Supporting the roll-out of new applications.
– Providing support in the form of procedural documentation.
– Managing multiple cases at one time.
– Testing and evaluating new technologies.

Requirements:
– Degree in computer science, information technology or related fields
– Prior experience in tech support, desktop support, or a similar role.
– Proficiency in Windows/Linux/Mac OS.
– Experience with remote desktop applications and help desk software.
– Attention to detail and good problem-solving skills.
– Excellent interpersonal skills.
– Proficient written and verbal English.
– Ability to work nughts and weekends.

How to apply:

1. Change the subject to “I Want to be your Tech Support Specialist”
2. Send me your Resume
3. At the top of your message write 2-3 few sentences on why you would like this position, and why you are a good fit. Do not write more than that or else your application will be deleted.
4. Under that put the answers to the following questions, and include the numbers to make it easy for me to read.
Click to view is your troubleshooting process?
2. Which remote desktop applications and help desk softwares have you used before?
3. Do you have any other experience or certifications that will make you perfect for the job?

Make sure to follow all the steps above. This is a great job opportunity with the ability to get bonuses and raises, so we will only look at applicants that really want the job. If we decide to interview you there will be a short Google Meet call between us and video will be required
Please, do not write more than what I have asked you above, if you write more than what is asked for above I will ignore your job post.

Thank you!