Technical Support Specialist

Note: Job interviews will begin immediately, as we would like to fill this role ASAP. Please be ready to be interviewed on short notice if selected.

We are seeking Technical Support Specialist to oversee and maintain our computer hardware and software systems and assist in resolving technical issues concerning customers’ accounts or company software infrastructure.

Key Responsibilities:

1. Maintains the organization’s email system.
2. Monitors server performance and mail routing.
3. Creates user accounts and maintains security levels on databases.
4. Monitors existing messaging infrastructure and server usage, ensuring proper working order.
5. Provides recommendations and plans for improvements to the email network.
6. Effectively create technical documentation of a certain process that will raise team members’ familiarity/awareness.

Familiarity/experience in the following are an advantage:

1. Web domain hosting/provider (GoDaddy, Hostgator, Namecheap, etc.)
2. DNS Providers (Cloudflare, Google DNS, OpenDNS, etc.)
3. Virtual Machines (VMWare, VirtualBox, etc.)
4. Cloud Computing Platforms (DigitalOcean, BitLaunch, Linode, etc.)

Good English & typing skills are a must and I’m looking for someone passionate, motivated, and eager to work and learn. We are looking for someone who does not mind repetitive work, who can work fast, and accurately.

This is for a full-time, 40-hour commitment each week and you’ll be expected to provide daily reports for the work you’ve done. I’m only interested in someone looking for long-term employment and a chance to grow with our company. I’m also looking for someone who does NOT have another job or school conflict that would interfere with this position. We can assure you the person we hire will be very happy to be working with us.

When applying, please provide the following information:
1) What is your Skype name?
2) Are you available full-time (Mon-Fri, 8:00AM-4:00PM PST)? This is your graveyard shift.
3) How soon can you start?
4) Will you have another job?
5) Are you going to school?
6) What is your desired monthly rate? (US dollars)
7) Do you have your computer and what are the basic specs? (desktop or laptop, processor, ram)
8) What is your internet connection speed? Provide your upload AND download speed from Click to view
9) On a scale of 1-10 with 10 being the highest, how do you rate your English speaking skills?
10) On a scale of 1-10 with 10 being the highest, how do you rate your English writing skills?
11) On a scale of 1-10 with 10 being the highest, how do you rate your typing skills?
12) Please provide links to your website as well as your Facebook, Linked In & YouTube pages if available.
13) Provide a resume with experience/skills. Also, include what things you enjoy working on the most as well as what things you enjoy working on the least.
14) Provide contact info for any references, recommendations, or endorsements you may have.
15) When you apply, please type “Technical Support Position” in the subject line.