Technical Support Specialist (HubSpot, Aircall, and Third-Party Software)

Part time role for 3 months with option for full time after 3 month probation.

Key Responsibilities:
• Provide expert technical support for HubSpot, Aircall, and other third-party software applications to the team.
• Diagnose and resolve technical issues, configuration problems, and user inquiries related to these tools.
• Manage and prioritize technical support requests efficiently using Zendesk.
• Assist in the onboarding process by configuring and integrating new third-party applications to align with business needs.
• Stay updated on the latest features, updates, and best practices for HubSpot, Aircall, and relevant third-party software.
• Collaborate with team members to optimize their use of HubSpot, Aircall, and third-party applications for increased
productivity.
• Develop and deliver training materials and conduct training sessions to empower users with essential skills.
• Share knowledge and updates on software features and industry trends with the team.
• Implement backup procedures and develop disaster recovery plans to restore crucial data in third-party apps
• Create documentation and reporting related to support activities

Requirements:
• Minimum 2 years experience in HubSpot ( CRM configuration, manage workflow, setup automations, generate reports, and
etc.)
• Minimum 1 year experience in using ticketing systems such as Zendesk.
• Experience in telephony systems such as Aircall is a plus.
• Familiarity with cloud storage services such as Amazon S3 is a plus
• Exceptional communication and problem-solving skills.
• Ability to explain technical concepts clearly and concisely.
• Familiarity with training material development and delivery.
• Willingness to stay updated with evolving technology trends in the industry.
• Strong organizational and multitasking abilities.
• Preferred but not essential: Worked with Australian based businesses before

This is a direct hire for an Australian client and for immediate fill.
Work schedule: 4 hours a day / 5 days per week
8:30am AEDST – 5:00pm AEDST

Please send your application, portfolio and video introduction to Click to view
Incomplete application will not be processed.