Technical Support VA

We have an opportunity for a Technical Support VA for our email/SMS marketing business. All of your work will be done through a web browser, FTP client and Skype. Communication is exclusively done on Skype. You will be working directly with our Client Relations Manager. Our headquarters are located in San Diego, CA while our team is located globally. The ideal candidate in this position will be responsible to ensure that core competencies and tasks are accurately accomplished in accordance with established company procedures. Must be available between the hours of 7am – 2pm Pacific Standard Time; Monday through Friday.
LF Media offers employees a competitive base salary plus bonuses based on experience and performance growth.
Required Skills:
-Fluent English speaking and writing
-Computer & reliable internet
-Data analytics, strong excel skills
-Customer service experience
-Experience setting up lead campaigns/posting instructions
-Ability to use systems and processes correctly
-Must be patient and enjoy working with people to resolve their issues
-Team player
Desired traits:
-Outgoing, extroverted
-Organized and self-motivated
-Proactive and creative problem solver
-Reliable, proven ability to reach goals and meet deadlines
-Detail Oriented, ability to recognize patterns and detect errors and inaccuracy
-Strives for excellence and consistency, seeks clarity when in doubt
-Open and coachable; willingness to receive feedback
-Trustworthy, ethical, honest and loyal
-Bonus would be knowledge in photoshop and basic website building
If you have proven abilities in the above related skills we would like to discuss this opportunity with you further. Please respond describing why you are the ideal candidate for this position, along with professional references. If selected, we will schedule you for a Skype interview on Friday March 24th between the hours of 10am and 12pm Pacific Standard Time.
LF Media is an equal opportunity employer. We thank all applicants for submitting their resume for consideration. However, only those applicants selected for an interview will be contacted.