Technical VA

PLEASE READ THE JOB DESCRIPTION BEFORE SUBMITTING AN APPLICATION. WE DO NOT ENTERTAIN APPLICATIONS SENT THROUGH DMs.

We are seeking a Tech Virtual Assistant to provide administrative support and technical assistance for our client’s virtual events and app. The ideal candidate must be Tech Savvy, able to collaborate with developers, and have experience in automating tasks using various software platforms.

This is NOT A WEB DEVELOPMENT OR CODING POSITION. This is a technical support and administrative assistant position. Successful candidates will have a well-rounded background, interest, and aptitude for using technology to make the business run more efficiently.

**Main Tasks / Responsibilities**
– Manage and automate administrative tasks using software platforms such as ActiveCampaign, Click to view, ClickFunnels, Jotforms, Slack, and Asana
– Light video editing.
– Collaborate with developers on the execution of data entry tasks for custom app
– Explore and implement new features of software platforms to enhance productivity
– Run backend of summits and webinars to ensure smooth operation of virtual events. This includes tasks like:
– setting up basic automation using tools like Zapier and other platform native integrations
– setting up a webinar platform (currently StreamYard)
– collaborating with the marketing team to upload creative assets to the platform
– operation of internal functions during the webinar (running banners, slides, special music, etc)

**Technical Support Operations**
– Manage and track KPIs related to virtual events and app usage
– Provide technical support for client’s app users and troubleshoot any issues
– Handling all support-related troubleshooting for the Client. This role will take over calling support, troubleshooting, and fixing issues related to software, social media accounts, etc.
– Vendor management whenever possible
– Perform data entry and other administrative tasks as needed
– Community technical support. Planning to move off Meta to a platform like Circle, Mighty Networks, Tribe, etc. Need to spearhead the migration and setup of the platform that works
– Collaborate with the Executive Assistant on advertising and other tasks as required

**Personal Skills and Qualities**
– Must be tech-savvy and quick to respond to urgent tech issues.
– Understand internal workflows and automation within popular platforms and be able to research and fill knowledge gaps quickly.
– Have the tech knowledge to collaborate with developers (with the ability to ask clarifying questions) and other team members to execute basic technical tasks
– Able to map out how to automate things through different programs, and explore the further features of different platforms.

**Skills that are not required but will add a preferential status**
– Virtual event planning and execution experience: summits, webinars, challenges, etc.
– Experience with any of the following (or similar programs): ActiveCampaign, Click to view, ClickFunnels, SMS marketing like Click to view, etc
– Previous experience working with a Wellness Coach

**Budget and Hours**
– $10-12/hour, 20 hours per week during Pacific Standard Time.
– Needs to be available to work right away, if selected.
– PLEASE DO NOT APPLY IF YOU ARE WORKING ELSEWHERE FULL-TIME. This position is intended to grow in hours and responsibilities over time.

If you meet the requirements and seek a long-term working relationship, please submit your resume and cover letter here > Click to view/youramazingclient/job_59781_Technical_Virtual_Assistant_

If you are a good fit for this position, my hiring manager will contact you for an initial screening. We do not entertain applications sent through DMs. Thank you!