Technical Writer

About Us:
CertChain is a cutting-edge provider of SaaS solutions in the realm of Buildings Assets Management. Our platform revolutionizes the way organizations manage and optimize their building assets, offering a seamless and intelligent solution. We are seeking a detail-oriented and experienced Technical Documentation Specialist to join our dynamic team and play a crucial role in ensuring clarity and accessibility in our product documentation.

Responsibilities:
– Collaborate with cross-functional teams, including developers, product managers, and customer support, to gather information and insights about the Buildings Assets Management platform.
– Create and maintain comprehensive technical documentation for end-users, administrators, and developers, ensuring accuracy, clarity, and relevance.
– Develop user guides, API documentation, release notes, and other support materials that aid in the effective implementation and use of our SaaS platform.
– Work closely with the product team to stay informed about updates, new features, and enhancements, and reflect these changes promptly in the documentation.
– Conduct regular reviews of existing documentation to identify areas for improvement, updating content as necessary to address user feedback and changing product features.
– Employ a user-centric approach to document design, using visuals, examples, and interactive elements to enhance understanding and usability.
– Keep abreast of industry best practices and emerging trends in technical documentation, ensuring our materials remain modern, engaging, and user-friendly.

Qualifications:
– Proven experience in technical writing, specifically for SaaS platforms or software applications.
– Strong understanding of Buildings Assets Management concepts and terminologies.
– Proficiency in documentation tools and platforms, such as Markdown, Confluence, or similar.
– Ability to communicate complex technical information in a clear and concise manner.
– Excellent organizational and project management skills, with the ability to prioritize tasks effectively.
– Detail-oriented mindset with a commitment to delivering high-quality documentation.

Preferred Qualifications:
– Familiarity with Agile development methodologies.
– Experience working with version control systems.
– Basic knowledge of HTML, CSS, or other web technologies.

How to Apply:
If you are passionate about translating technical complexities into user-friendly documentation and want to contribute to the success of a cutting-edge Buildings Assets Management platform, we encourage you to apply. Please submit your resume, a cover letter, and samples of your previous documentation work to [your email address].

CertChain is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.