Technology Systems and Automation Specialist – Day Shift

COMPANY DESCRIPTION

Students Explore Australia Pty Ltd is on a mission to connect young people with nature, to improve the wellbeing of the next generations. We predominantly achieve this through delivering 3 main services:
* School Camps to Middle School and High School students across Australia
* Australian Aboriginal Culture focused camp programs (On Country Camps)
* Camps for young people who have significant and permanent disabilities (NDIS Camps)

We have been in operation for 8 years and have a reputation for being a leader in engaging outdoor programs,
Students Explore Australia falls between the tourism and education industries, and operates alongside our sister brand – Aussie Journeys.

Our core values are:
1. We strive for good vibes everyday.
2. We are hungry to achieve our personal bests
3. We are highly organised and disciplined
4. We are adaptable to change
5. We are optimists, with can-do attitudes

ROLE DESCRIPTION

As the Tech Systems Administrator and Automation Specialist, you will be a cornerstone in our company that ensures the seamless operation of our technology infrastructure. Your role encompasses 3 major components:

1. Designing and Optimizing our Technology Stack (45%)
• Set up and integrate software stacks tailored to our specific needs. This includes payroll software, finance, CRM’s, marketing software, project management tools, operational software and more.
• Manage all integrations and oversee Zapier workflows for enhanced efficiency.
• Ensure the smooth functioning of Ontraport CRM systems.
• Implement and oversee AI functionalities to drive automation.
• Maintaining documentation of our software stack

2. Process Improvement and Automations (45%)
• Design and implement weekly reporting mechanisms.
• Create and maintain dashboards for real-time analytics.
• Streamline customer journey processes through automated templates and folder organization.
• Spearhead payroll automation initiatives for scalability.
• Automate staff onboarding systems to aid an employee skills database.
• Maintain documentation of our automations

3. Ensure online cybersecurity (10%)
• Set up our cybersecurity systems and processes that enable our company and staff follow cybersecurity best practise
• Ensure our operational processes and workflows follow best practise cybersecurity

Your Main KPI’s will include reducing our operational expenses per staff member (as a % of revenue), while boosting our staff’s work satisfaction ratings. Basically, you need to implement technology (largely AI focused) to make the working lives of our team members satisfyingly easier.

The Ideal Candidate will be a person who:
• Demonstrates expertise in designing, maintaining and keeping documentation on technology stacks.
• Possesses a strong command of automation tools and processes, including Zapier experience
• LOVES to build graphical workflows and gets a bit nerdy about it!
• Has experience using CRM automations, bonus for Ontraport experience
• Has a keen interest and is at the forefront of AI apps.
• Has some experience or understanding about coding and development
• Is a good English communicator both written and on live video
• Is highly organized with meticulous attention to detail.

Other Requirements:

– Stable internet connection with a minimum standard of 20 mbps download / 5 mbps upload
– Life-long learner with a thirst for knowledge
– Ability to work autonomously and collaboratively as part of a team

The role is fulltime 1 year contract, with a possible opportunity to extend to permanent after the year. However, for the right candidate we are flexible to accommodate 4 days per week if you prefer, or work with you around specific work requirements you may have. Our physical office is located in Everard Park, South Australia 5035, and we work in the Adelaide time zone, which is 6:30am – 3:00pm in the Philippines. We welcome applicants who prefer to work from home, to skip the commute to work.

WHY WORK WITH US:

– Australian Day Shift – 6:30am to 3:00pm PH Time
– We have an extremely strong culture built upon our core values, that focuses on our staff wellbeing, including company meditation on Monday and Friday, staff recognition and an optional staff professional development plan.
– Base salary (paid twice a month): Php 80,000 – Php 120,000 (depending on qualifications and experience)
– Additional 13th-month Pay
– Additional Monthly Contributions to SSS, PhilHealth and Pag-IBIG
– 20 Annual Leave Credits
– Paid public holiday days off (based on South Australian calendar) – this is in addition to leave credits.
– Training and other career development opportunities
– Stable and growing company
– full-time contract, with possibility to extend
– Birthday and Christmas Gifts
– HMO paid for, with MaxiCare or another provider

HOW TO APPLY:

This opportunity is not for you, if you do not meet the above-mentioned job requirements. However, if you believe you are the superstar Software Systems and Automation Specialist that our youth deserve, then please send us the 2 following things in your application message:

1. A link of your updated resume (either in word or pdf)

2. A link to an approximately two-minute video you have created, that tells me
a) what your favourite AI app is and why
b) what your hobbies are outside of work
c) what experience you have that is the most relevant to this role.
You will only be contacted if you have met the above requirements and included both your resume and video.

Applications will close on January 5th midnight.