Techy Virtual Assistant (Dayshift)

NOTE: This role will start as a part-time (4 hours) position, and will be subject to a full-time (8 hours) consideration after a month. We follow Melbourne office hours, so please don’t apply if you’re unable to work on those hours. Salary rate posted is for full-time.

We’re looking for a technical virtual team member to work alongside our client on maintaining the systems in their company. The client requires support in rolling out new software solutions over the coming 12 months. Once these are rolled out, the team member will be responsible for maintaining them and working with the software platforms.

Additionally, you will also be part of the team offering your skills to other clients in assisting them with tasks. You are expected to be proactive, process-oriented, reliable, organised, and have the ability to learn and connect ideas quickly.

Tasks And Responsibilities:
– Maintain the clients’ training management system with new enrollments, contacts, cancellations, etc
– Rolling out new CRM system – Hubspot and transferring from previous system Zoho
– Rolling out new Learning Management System
– Quickly reviewing and identifying technical issues as they arise in the system
– Assist in alignment with the engineering team during updates in the system or when having unsolvable issues
– Ensure that all tasks in ClickUp are completed
– Administering clients into these new systems once the rollouts are completed
– Completing tasks for other clients who have needs within skill set

The ideal candidate:
– Has experience with systems like Zoho/Hubspot/Zapier/Mailchimp (preferred)
– Has experience with data and has confidence owning technical projects
– Has excellent written and verbal English
– Loves and is talented at solving difficult and complex problems
– Prides yourself on being customer centric and working out the best way to support your clients and their clients

A day in the life in the role will consist of:
– Working through the tasks in ClickUp
– Working with the client on the next phase of the project and implementing that
– Taking instruction from the client to next steps and completing that
– Being the user administrator for the software systems
– Supporting the client to have happy clients
– Contributing ideas to the improvement of the systems and processes
– Documenting processes

If you think you have what we are looking for, please fill out the Google Form: Click to view/tpztZZQja5cREoZN8.

Messages will not be replied to. Only shortlisted applicants will be contacted. If you have not been contacted within 7 days of your application, we sincerely thank you for your submission and wish you all the best in your endeavours.