Temporary Full-time Customer Service Representative (E-commerce Brand)

We are a growing E-commerce company in search of a skilled Customer Service Representative to join our team and handle mostly PHONE, EMAIL, with some CHAT correspondence with customers.

THIS IS A TEMPORARY ROLE (ABOUT 2–3 MONTHS) WITH THE POTENTIAL FOR TRANSITION TO A PERMANENT ROLE BASED ON COMPANY REQUIREMENTS AND EMPLOYEE PERFORMANCE.

The right candidate must possess excellent English speaking skills, be a fast learner, have high attention to detail, and should have a lot of patience, as our company receives a variety of questions and inquiries. Working times will be US working hours (see below for more details).

Responsibilities:
• Providing excellent customer service via chat, phone and email channels
• Quickly and professionally resolving customer requests (RFQs, product returns and exchange, etc), complaints, negative reviews, and charge backs
• Collect positive reviews from customers
• Minimum sales work
• Working closely with other CS team members for a consistent service experience
• Collaborating with other departments like Orders and Product teams to share valuable customer insights
• Staying updated with company policies and Standard Operating Procedures (SOP).
• Proactively engaging in assigned tasks and responsibilities
• Handling other adhoc tasks

I just want to make sure you are good with the following:
• Weekly payments through Remitly initially (during the 1st month)
• 40-hour workweek (5 days/week, 8 hours/day)
• You will be able to work evening to early morning Philippines time (e.g. 10PM – 7AM)
• Excellent English-speaking skills and proficient in phone communication with customers
• You will submit a report every day at the end of your shift (this is a must) with the following questions answered:
• What did you do today? (detailed description)
• What issues did you run into?
• Is there anything I can help you with?

If you agree to the conditions above, then write “I AGREE TO ALL TERMS” and answer the following questions. Please answer in complete sentences and use proper grammar and punctuation:
1. How fast is your internet?
2. Do you have a reliable computer?
3. Are you currently engaged in another job or commitment?
4. How often do you experience power outages and/or internet issues?
5. What backups do you have in case of power outages?
6. What backups do you have in case of internet outages?
7. What is your experience with customer service through phone, email, and chat?
8. Are you OK with working as a Temporary Employee with the possibility of permanent employment?

So I know that you read the entire job description, please use this format as your subject line when replying to this post: “Your First Name + I Am Your Temp CSR” (e.g. Kevin + I Am Your Temp CSR)