Tenancy Care Account Manager

Welcome to X1 Sales and Lettings

X1 is a dynamic and highly successful Property Letting and Sales company, established in Liverpool in 2011. After exciting business growth we have gone from strength to strength and now operate offices in Liverpool, Manchester in 2014, Leeds in 2017, and Kent in 2020. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike.

The Role – Your Focus and Contribution

As the Tenancy Care Account Manager you will be responsible for all aspects of tenancy administration and property compliance. You will work closely with the Enquiries, Viewings and Bookings Account Manager and guided by your Senior Account Manager who will delegate tasks accordingly.

You will be customer facing and ensure that all the tenants within your portfolio experience the highest level of care and customer service to ensure they have a happy living experience with X1.

What you will bring:

We want a highly organised individual, with an eye for detail, great self management skills, someone is proud of what they do and has a people friendly personality. We are looking for someone with a strong property background.

Essential requirements:

·Previous experience within the property industry is essential

·Ability to think and plan ahead

·Getting things done – planning and organising

·Strong customer focus and excellent relationship management skills

·Quality and standards. Professionalism in both attitude and personal appearance

·Ability to communicate with excellence

·Passion, energy and confidence

We would be looking for a working schedule of Monday-Friday 9:00am-5:00pm (UK time) at a rate of £5 per hour.

Access to a Windows computer is essential as our software will not work with an Apple computer.

In addition to this we also have a review incentive in which for every 10 reviews received within one month at a 4 star rating or higher you will earn a commission of £30. This is uncapped during the month, therefore if you were to receive 30 reviews you would £90 additional that month.