Tenancy Progressor Assistant

Looking for an outstanding English speaker who has great admin skills to join a friendly and professional team!

Hi, thanks for checking out our job posting!

WHY YOU’LL LOVE WORKING WITH US…

When you start working with us, you will feel welcomed, supported and valued. You will be encouraged to develop yourself professionally and contribute to improving our business processes. Once you’re settled in, your responsibilities will grow and your work will become more rewarding and interesting. When you show yourself to be a great team member, you’ll be
promoted to a position worthy of your abilities.

We are a family run business looking to expand and employ a full time VA who will run and manage our sales and admin aspect of our business. If you want to join our established and growing team we welcome you to apply and show us what you can do.

We care about the team players in our team – our goal is to create the best leaders within
our team – we invest time and money into training our team to learn new skills and improve
their current skill set to a new level both personally and professionally.

THE ROLE WE ARE HIRING FOR

We need someone who can think differently, can help us stand-out and be digitally-innovative, who has a can-do, will-do approach to every challenge. We’re looking for an energetic, digitally-competent and socially-savvy Tenancy Progressor Assistant to join our close-knit team.
Your role would be to support the team to make sure we can look after our clients to a world-class level. The role will be extremely varied and therefore you will need to be organised, attention to detail, energetic and love a challenge!

You will be responsible for making things happen behind the scenes so that our clients (landlords and tenants) have an amazing experience with their investment and home in London. Working in a small team of 4 people, you will be directly communicating with clients via email and over the phone, resolving challenges, liaising with other team members and generating ideas to improve our services. You’ll also be continuously reviewing, documenting and improving our processes
on the tenancy progression front.

THE IMPORTANCE OF THIS ROLE

Your role will enable our team to increase our operational capacity to deal with new tenancies, renewals and terminations of tenancies and grow your own customer service skills along the way

WHY WE’RE A GREAT PLACE TO WORK

We really care about the people working in our team and we want to build a large digital team that will become a core part of our company.
My goal is to develop my team into better people, into more professional people. This development is not just about professional development – it’s in all areas of life including personal development. We put time and effort into training people to make them a more valuable member of the team. We will invest money and time into your training to make sure you enjoy your work and get what you want out of it as well. We will never make you feel that you work remotely. You will have daily meetings with the team sharing your wins and successes, a weekly review meeting about all our clients with the whole team and a one-to-one on a weekly basis with myself.

Castle Hill Properties has been established since 2012 by husband and wife team. We are based in the West of London, letting and selling the very best homes using the most innovative marketing techniques. Our clients and their tenants rely on us to protect them and make their experience of staying in their London home memorable. They rely on us to ensure their property is in excellent care both from an administration and management perspective.

THE VALUES WE STAND BY

1. Family – Family First
2. Health – Without our health, everything else is irrelevant
3. Contribution – Come always from a place of contribution and think how can I add value to each and every conversation I am having with everyone.
4. Stepping up – What activities did you do today to step up outside of your comfort zone?
5. Owning it – How we do anything is how we do everything. How are you taking responsibility and ownership of your tasks?

PAY AND HOURS (these are negotiable)

? The starting rate for this role will be $800 per month
? This position is available ASAP
? This is a Full Time – Long Term Position
? Provisional Schedule (negotiable): 9am to 6pm UK time
? You will be available for at least: 40 Hours per week
? Call Centre (inbound/outbound) experience is a MUST
? We will pay you every two weeks initially then monthly thereafter
? You will be given holiday and sick pay if you become a permanent staff
Member & at our discretion
? Your pay will increase based on the standard of your work and time with the
company
? We pay 15th month as standard (pro-rata)

NOW THE IMPORTANT PART – HOW YOU CAN APPLY:

If this role sounds perfect for you then we’d love to hear from you!

Please click this link to complete a short application form to get started. I can’t wait to hear from you! Here’s the link:
Click to view/forms/d/e/1FAIpQLSe7tmdffr-4fBd0fm0wVZ2rZFpeFfwMGcaIRuYzBAW-YZVE0w/viewform?vc=0&c=0&w=1&flr=0

We’ll get back to you within 2-3 working days of us closing the job applications. You don’t need to send your CV/Resume or covering letter at this time. We’ll request this from you if required.