Tenant Services Specialist

Our Tenant Services Specialist supports the client services team and is responsible for engaging with customers on behalf of their company. A ‘can-do’ attitude and willingness/aptitude to learn new skills are required. All members of the team can expect to learn all aspects of property management including leasing, lease enforcement, delinquency, maintenance, and client services. You will receive training in all areas while being ultimately responsible for giving good customer service.
Requirements:
Interpersonal and customer service skills.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
Ability to share work among a customer service team.
Attentiveness and patience.
Time-management skills.
Ability to find the positive in any situation.
Strong written and verbal communication skills.
Be the kind of individual that your team can count on.
Self-motivated to continuously learn.
Responsibilities:
Understand the requirements and functions of all aspects of property management. Every member of the team should be learning all aspects of property management to become an overall subject matter expert.
Providing introductory information to new customers.
Ensuring that customers are satisfied with products or services.
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Send Non-renewal notices
Creation of documents needed for lease changes and/or addendums (final forms approved by others)
Submit rent increase requests to all Section8 housing authorities
Answer phone calls, emails, and text messages from tenants
Coordinate solutions for tenant escalations
Send Welcome Packet to tenants of newly onboarded properties
Assist tenants with utility disputes
Educate tenants on the process of how to pay rent, submit work orders, etc.
Verify newly onboarded tenants
Notify tenants of lease violations
Enforce early termination clauses of the lease
Notify tenants of tenant charges. Most often for damage caused by tenants

Citiside Properties is a property management company specializing in managing properties for investors that have portfolios of homes and/or multi-unit apartments that need offsite management.
Core Values we expect team members to remember:
Trust
Transparency
Go Getter

WARNINGS:
NO TEMPORARY workers.
NO working for another company at the same time.
NO hiring subs to do what we hired you to do.
We terminate immediately due to these violations.
Working hours from Monday to Friday from 8:30 a.m. to 5:00 p.m. EST.

Please send your resume to Click to view using the word “Wolf” on your application