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IMPORTANT: PLEASE READ THE DETAILS AT THE END OF THE POST IF YOU WOULD LIKE TO APPLY.
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Howdy!
We are Booster SEO! A fast-growing software company with a mission to empower entrepreneurs to build awesome Shopify businesses. Booster SEO apps have been trusted by over 100,000 Shopify merchants around the world—and we’re just getting started.
We’re an entirely remote team spread across 7 countries and 20 cities. The company is on a journey of creating an e-commerce platform built around nurturing customer relationships through marketing automation solutions.
We’re looking for a full-time Tier 1 Chat Support Representative to join us in creating world-class experiences for our Shopify eCommerce applications.
This position is 100% remote. You’ll have the freedom to work where you’re the happiest, and of course, be a part of a team that cares about your success and well-being.
What does the position entail?
– Providing live chat support on our Tier 1 support team that serves as the first point of contact for customers who reach out for help
– Respond to general inquiries with a friendly, professional tone and ready-to-help attitude
– Work closely with Tier 2 support to escalate tickets and ensure a smooth handoff between support teams
– Willing to help in any area of the product (help documentation, product research, etc.)
– Collaborate with all teams as an advocate for the customer
– The shifts will be 6AM – 2PM, 2PM – 10PM, or 10PM to 6AM PH time. You must be willing to work graveyard shifts, holidays, and on the weekends.
What you’ll be doing:
– Have thoughtful, personalized conversations with Booster SEO Merchants through chat
– Relay and advocate for merchant feedback received to help inform product decisions
– Facilitate important cross-functional team communication as an advocate for our merchants
– Build long-lasting, meaningful business relationships through human conversations
– Act as a point of contact and business coach for our merchants while sharing best practices, solutions, and recommendations
– Identify prospective merchants and work to recommend solutions to improve their performance with Booster SEO apps
Who you are:
– You’re a fantastic communicator – You’re a conversationalist at heart and enjoy nothing more than engaging in conversation with people! You’re a strong communicator with excellent written and spoken English skills.
– You’re open to learning – You might be new at this, but you’re eager and open to learning. Maybe you’ve worked in the service industry but wanted a chance in tech. Maybe you’re in a different tech sector but are fascinated by eCommerce. You’re not afraid of new technology and you embrace things you don’t know.
– You’re a go-getter – You’re ready for a challenge and you strike when the iron’s hot! You seek out opportunities to step up and go above and beyond.
– You love wearing lots of hats – The world is your wheelhouse! You’re an all-rounder and you love doing something different every day.
– You’re tech-savvy – You know how the internet works and you’ve used common apps and tools out there to solve your own problems.
– You’re enthusiastic and independent – You’re enthusiastic about solving problems and helping others and you can do your work and be on top of things with little supervision.
– You’ve got an entrepreneur mindset – You respect and admire the hustle! Our customers are entrepreneurial in nature and you’ve got an entrepreneurial mindset that wants to help every business succeed as if it were your own!
Nice to haves, but not required:
– Have 2+ years of chat-based support experience
– Experience with Shopify or E-commerce.
– Experience using cloud-based software like Slack, Zendesk, Intercom, Help Scout, etc.
Things we love:
– Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and being Scrappy.
– Helping over 1M Shopify merchants who have installed our software
– Having a stress-free work environment!
– Being a 100% remote & 100% global team!
Things we avoid:
– Robotic Scripts
– Micro-managing
– Egos
– Drama
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HOW TO APPLY: FOLLOW THE INSTRUCTIONS BELOW
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Does this sound like you would be a good fit? Please visit the link below and complete the application form to apply:
/tier-1-live-chat-support/en
Cheers,
The Booster SEO Hiring Team
APPLY FOR THIS JOB:
Company: Authority Solutions
Name: Darrel Herramia
Email: