We are seeking a skilled and experienced VoIP Technical Support Specialist to join our dynamic team. As a VoIP Technical Support Specialist, you will be responsible for providing exceptional technical assistance and troubleshooting support to our clients utilizing Voice over Internet Protocol (VoIP) systems. Your expertise in VoIP, along with your knowledge of firewalls, VLANs, small business networking, and optionally Asterisk or FreePBX, will be essential in delivering top-notch customer service and ensuring the smooth operation of our clients’ VoIP systems.
Responsibilities:
Provide prompt and efficient technical support to clients using VoIP systems.
Troubleshoot and resolve complex technical issues related to VoIP services, ensuring minimal downtime and optimal system performance.
Assist clients in the setup, configuration, and maintenance of VoIP hardware, software, and applications.
Collaborate with cross-functional teams to address and resolve escalated VoIP issues.
Conduct remote diagnosis and troubleshooting of VoIP network connectivity, hardware, and software problems.
Educate clients on best practices, features, and functionalities of VoIP systems.
Maintain accurate and detailed records of customer interactions, including inquiries, issues, and solutions, in a ticketing system.
Stay up to date with industry trends, advancements, and emerging technologies related to VoIP and networking.
Continuously expand and update knowledge of firewalls such as Meraki, Watchguard, and SonicWall to effectively address client needs.
Assist in the testing and deployment of VoIP systems, ensuring seamless integration with existing network infrastructure.
Collaborate with the sales and engineering teams to provide technical support during pre-sales and post-sales activities.
Qualifications:
Minimum of 2 years of hands-on experience in VoIP technical support or a related field.
Proficient knowledge and experience working with firewalls such as Meraki, Watchguard, and SonicWall.
Strong understanding of VLANs, small business networking, and network protocols.
Familiarity with Asterisk or FreePBX is highly desirable.
Excellent problem-solving and analytical skills to diagnose and resolve technical issues effectively.
Solid understanding of VoIP protocols and technologies, including SIP, RTP, and codecs.
Exceptional customer service and communication skills, with the ability to explain complex technical concepts to non-technical individuals.
Strong organizational skills and ability to prioritize and manage multiple tasks in a fast-paced environment.
Detail-oriented with a focus on delivering high-quality support to ensure client satisfaction.
Certifications such as CCNA, CCNP, or equivalent are a plus.
Join our team and contribute your expertise to deliver exceptional VoIP technical support. Apply now and become an integral part of our dedicated team focused on providing reliable and cutting-edge VoIP solutions to our valued clients.
APPLY FOR THIS JOB:
Company: Intersectis
Name: Krizia Olivero
Email: