Tier 3 Technical Lead

ClearPath Technology

***MUST HAVE AT LEAST 4 YEARS OF MSP EXPERIENCE***

Job description: Tier 3 – MSP Technical Lead

ClearPath Technology is an IT Managed Service Provider (MSP) dedicated to providing our customers with
outrageous customer service while making their technology experience as painless and smooth as possible.
Our top priority is to ensure that our customers are able to run their businesses successfully, with us as their
technology infrastructure partner. We are picky about the clients we take on and keep, and pickier about who
we hire.
We genuinely care about our customers and employees – it comes out in how we do our work, and the way
we treat each other. We enjoy seeing employees develop professionally and personally. Our definition of
success is bringing the technology tools and resources our clients need to reach their goals, and thoroughly
enjoying our work as we do it. If you join our team, we are going to do our best to contend for your highest
good.

Responsibilities:
We are currently seeking an experienced MSP IT professional to fill our Tier 3 Technical Lead role. In this
role you are responsible for guiding the technical decisions and making sure all aspects of ClearPath’s
proactive and reactive support are technically sound. This will include architecting basic routers/networks,
solving tough technical problems on a wide variety of systems for all of our clients, and providing technology
support for our tier 1 and 2 technicians. If you don’t have experience with architecting Microsoft 365, networks
and a thorough understanding of a wide variety of small/medium sized business technology such as cloud
migrations, virtualizations, implementation, and support of other cutting-edge technology – then this job is not
for you.

Desired Skills:
-All of our work happens through a PSA (Ticketing System), as you work on problems you will document your work in tickets
-We support mostly Windows Servers and Workstations, but more and more Macs
-Strong understanding of routing, switching, and networking with a strong grasp of IP addressing and advanced network configuration of VLANs and working with various ISP’s
-Know how to configure routers and switches from scratch
-Windows 10/11 and Microsoft 365 administration are crucial
-Hyper-V and Azure knowledge

Required Soft Skills:
-You need to know how to get things done and be self-directed, able to work independently
-Friendly and courteous, even if the customer is struggling to do the same (rarely with our customers)
-Exhibits leadership skills – we are growing quickly so you can too!
-Pays attention to detail
-Must possess excellent communication and customer service skills?
-Ability to explain technology in an easily understood manner

Experience Requirements:
-Information Technology: 7 years (Required)?
-Hardware troubleshooting: 7 years (Required)
-Windows PC (Required)
-Mac experience (Preferred)
-Windows Servers (Required)
-Azure/365 advanced administration (Strongly Preferred)
-Networking experience (Required) (and very important)
-Cyber Security Training (Strongly Preferred)