Tik Tok Shop/ Social Media & Customer Support

Job Title: Ecommerce Social Media Marketing Specialist
Job Type: Part-Time
About Us: We are a dynamic and fast-growing ecommerce store powered by Shopify. We specialize in sporting equipment. Our mission is to procure the highest quality collection of sporting goods and accessories. We are passionate about delivering top-notch products and services to our valued customers. To support our growth, we are seeking a talented Ecommerce Social Media Marketing Specialist to join our team.
Job Description: As an Ecommerce Social Media Marketing Specialist, you will play a crucial role in enhancing our brand’s online presence and engaging with our target audience. You will be responsible for executing strategic marketing campaigns across various social media platforms, with a focus on Shopify, TikTok Shop, Facebook Ads, Google SEO, Instagram, Youtube and Pinterest. In addition to these responsibilities, you will also provide exceptional customer service by promptly responding to comments and customer inquiries, as well as processing orders.
Key Responsibilities:
1. Social Media Marketing: Create and manage engaging content on Shopify, TikTok Shop, Facebook, Instagram, Pinterest, and other relevant platforms to drive brand awareness and traffic.
2. Paid Advertising: Develop and execute effective Facebook Ads campaigns to drive conversions and ROI.
3. SEO Optimization: Implement Google SEO best practices to improve our website’s search engine ranking and visibility.
4. Customer Engagement: Respond to comments, messages, and inquiries on social media platforms in a professional and timely manner.
5. Order Processing: Efficiently process customer orders, ensuring accuracy and providing excellent service.
6. Analytics and Reporting: Monitor and analyze key performance metrics to measure the success of marketing campaigns and make data-driven improvements.
7. Stay Updated: Stay up to date with the latest trends and developments in ecommerce, social media, and digital marketing to ensure our strategies remain effective.
Qualifications:
– Proven experience in social media marketing for ecommerce, with a strong understanding of Shopify, TikTok Shop, Facebook Ads, Google SEO, Instagram, YouTube and Pinterest.
– Exceptional written and verbal communication skills.
– Strong customer service orientation with a dedication to customer satisfaction.
– Analytical mindset and the ability to interpret data to drive marketing decisions.
– Creative thinker with the ability to generate engaging content ideas.
– Self-motivated and able to work independently as well as collaboratively within a team.
Additional Information:
This position offers an exciting opportunity to be part of a growing ecommerce brand. We provide a competitive salary, benefits package, and a supportive work environment. If you are a motivated and creative individual with a passion for ecommerce and social media marketing, we encourage you to apply.
To apply for this position, please submit your resume, cover letter, and a portfolio of your previous social media marketing work.
We welcome and encourage candidates of all backgrounds to apply.