(Top Pay) Online Operations Manager

Dear world-class Online Operations Manager,

We are looking for an experienced Operations Manager to join our team and help our internal processes run smoothly.

If you feel like you are smarter than what your current role demands, and are looking to work with world-class talent, read on.

Your help is needed to bring more light to the world, by helping our founder (ex-Google), sales team, marketing team, experts, coaches & students get their work down without getting lost in administration.

You will own 100% of the SOPs for the company, updating and refining them (you will be given an initial list 80% complete).

This is a fabulous opportunity with generous pay, flexible work hours, almost zero meetings, and getting insight into the creative mind behind the growth of the world’s biggest business school for visual artists. You will work directly with our founder.

If you are interested, then scroll to the bottom of this page and click Apply To This Job.

NOTE: this role requires:
– extremely high attention to detail,
– extremely high analytical/logical reasoning skills
– extremely high autonomy making decisions under uncertainty

If you get overwhelmed under stress, this role is not for you.
If you thrive with challenges and love to figure things out on your own (with proper support when needed), you will love it.

Looking forward to talk soon,

*The Professional Artist Institute Team – Click to view/about*

RESPONSIBILITIES

– **Own Gmail Inbox & Company google calendar**
– Filter throughout the day email as it comes into 5 folder categories (only about 10 to 20 real emails per day currently)
– Reply to email following already created SOPs for handling typical email inquiries
– Reply to email that has no SOP assigned to it using best judgement
– Draft replies to those emails that you cannot reply for founder to review & send
– Implement audio instruction from founder to send final emails after his review
– Make sure all events in calendar have no clash or problems ahead of time

**Marketing, Sales & Coaching operations**
– Daily, weekly, and monthly tasks to support our internal team including but not limited to:
– Examples: Zoom webinar set up, Webinar emails to list via ActiveCampaign, Google slides presentations for our experts
– Monthly payments to all team members, Xero accounting reconciliation a plus
– You will own the SOP (standard operating procedures) written down for these and all recurring tasks

**Prospect & Customer operations**
– Daily, weekly, and monthly tasks to support our enrolled students and address questions from prospects
– Examples: unpaid bills follow up with students, requests to pause their coaching program, etc.

**Community Management**
– Welcome new paying members to our community
– Make sure all posts and DMs have replies within 24h (volume is generally low, with some spikes with launches)

REQUIREMENTS

– Mastery of the English language in written form
– Extraordinary written communication skills
– Excellent verbal communication skills
– Experience writing and sending newsletters to audience of thousands with an ESP
– Tech savvy (comfortable with ChatGPT, ActiveCampaign, Gmail, Gcalendar, Zoom, WordPress…)
– Experience working with SOPs and keeping them updated
– Bonus: Experience owning email inbox for a business leader or company founder
– Bonus: you like listening to podcasts, reading books, writing newsletters!

BENEFITS

– 100% remote job – forever
– Flexible hours as a contractor (full-time but you self-organize as best suits you, very few meetings, most year in Ph day time)
– Compensation range full-time: $1,400, can be raised to $2,000 monthly based on experience and performance

PS: if you want to apply, please include in your application a 3 minute Click to view video answering this questions:

1 Why are you interested in this position?
2 What do you know about our company?
3 What is your ideal work environment?
4 What are your strengths?
5 Where do you see yourself in 5 years?

All applications without the video will be ignored.

Thank you for your interest!