Top Talent Customer Experience Representative needed for Innovative Company

Position Overview:
The Customer Support Representative will play a pivotal role in providing exceptional support to both internal and external stakeholders. This role primarily involves handling telephone sales support and internet chat inquiries for brand. You will work collaboratively within a team to ensure comprehensive product knowledge dissemination to store associates and customers. This position operates within a call center environment and involves a blend of telephone and internet-based customer interactions. Additionally, the role requires flexibility with work schedules, including weekends and varied shifts covering the operational hours. Extended work hours will be required during busy seasons.

Key Responsibilities:
Provide Telephone and Internet Chat Support:
• Assist customers via telephone and internet chat regarding product details, pricing, and services promptly and accurately.
Support Product Knowledge:
• Collaborate with team to enhance product knowledge for store associates and customers.
• Engage in product training sessions provided by brand during downtime.
Adapt to Flexible Work Schedule:
• Maintain flexibility to work varying shifts, including weekends and overlapping hours.
• Ensure availability to meet operational demands effectively.
Demonstrate Strong Customer Service Skills:
• Exhibit excellent customer service and phone etiquette.
• Resolve customer concerns with empathy, professionalism, and accuracy.
Ensure High Quality Customer Experience:
• Proactively identify and address customer needs to maintain positive experience.
• Resolve issues promptly while upholding service excellence standards.
Work Independently and Responsibly:
• Demonstrate ability to work independently with minimal supervision.
• Follow company guidelines and procedures diligently.
Order Coordination:
• Receive and review home delivery orders, ensuring accurate information and completeness.
Communication:
• Liaise with customers to confirm delivery details, address changes, and any special instructions or requests.
Problem Resolution:
• Address and resolve any delivery issues or challenges that may arise, such as delays, order changes, or customer concerns.
Collaboration:
• Work closely with the logistics and customer service to ensure seamless communication and coordination throughout the delivery process.
Record Keeping:
• Maintain accurate records of delivery schedules and any relevant customer information.

Skills:
• Ability to work independently with minimal to no supervision.
• Ability to follow directions and catch on quickly.
• Flexibility with work schedule is a must -shifts will cover all hours of operations.
• Have the ability to speak and type accurately.
• Attention to detail.
• Must be familiar with how to use a computer and navigate between multiple computer applications.
• Strong demonstrated customer service skills and phone skills.
• Solid computer navigation knowledge and proficient skills.