Trade Dispute Resolutions Specialist

Who We Are:
Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend?  Most people aren’t.  It’s a $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup.  In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers.  The problem is that today 70% of those promotions are not ROI positive.  This is because ROI is hard to track.  The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love – Liquid Death, Amy’s, and Laird Superfoods.

The Vividly Professional Services Finance team is a newly defined pillar of Customer Experience. We are looking to drive client value by providing financial support through distributor/retailer back-up retrieval, collections, and transaction processing. We are seeking a hardworking, bright, and energetic professional to join the Professional Services Finance team! If you’re a self-starter with an entrepreneurial spirit and technical aptitude, you’ll fit right in. This is an exciting opportunity to participate in and help shape our customer’s journey to the Cloud. We need someone who has lived on the front lines of Small to Midsize Business (SMB) helping these companies better understand, optimize, and analyze trade spend dollars.

Your Impact
Manage submission of disputes for select clientele, including pursuing collections
Play integral part in building disputes platform with developers
Identify areas of improvement and make recommendations to improve the deduction dispute process
Calculate monthly commission statements
Assist with ad hoc analysis and reporting
Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Customer Success – Technology Enabled Services department

What We Look For
2+ years of experience in Trade Promotion Management
Works PST, MST, EST timezones
CPG Industry experience is required
Deductions experience is required
Experience with TPM software is an added bonus!
Technical prowess with SaaS products preferred, including Excel, PowerPoint, G-Suite
Experience working in a start-up and comfortable with change
Impeccable oral and written communication skills
Eager to learn and fosters a desire to serve customers and create win-win partnerships
A GSD attitude and the willingness to change processes and methods as we evolve

Additional Info
Vividly is not only committed to fostering a dynamic and inclusive work environment but also offers a comprehensive range of benefits to support and enhance your professional journey with us. Here’s a glimpse of what you can expect:

Competitive Salary: We ensure our compensation packages are attractive and commensurate with industry standards.
Remote Employment: Work anywhere in the Philippines, as long as you have a good internet connection.
Remote Setup Support: Receive a one-time reimbursement for remote work essentials like keyboards, mice, headphones, etc., to enhance your productivity.
Technology Tools: A company-provided laptop and the option to expense a second monitor to create your ideal workstation.
Healthcare Coverage: We cover 100% of employee healthcare costs, ensuring your well-being is our priority (note: dependents’ coverage is the responsibility of the employee).
Wellness Reimbursement: Monthly reimbursement for wellness-related expenses, including gym memberships, outdoor activity gear, self-care treatments, and more.
Referral Incentives: Earn referral bonuses for successful referrals to our open positions.
Cultural Engagement: Participate in diverse culture-building events, many of which include reimbursements, such as Lunch & Learns, Costume Contests, Gameshow Competitions, Chocolate Making workshops, and more.
Opportunities for Growth: We are a quickly growing startup and you can grow your professional career with us through various opportunities for professional growth!