Travel Operations and Sales Support

Red Lantern Journeys is a boutique travel company based in Seattle, USA. We arrange private, customized tours for our clients to 15 countries in Asia.

Job Overview:

We are looking for a person to support our sales staff and managing director. You’ll help keep the company running smoothly and collaborate closely with the sales team (especially post-sale) to support our clients in anything that needs to be done related to our trips. If you are interested and have operations or sales experience in the travel industry, please submit your resume/CV and cover letter that explains why you are interested and qualified for the job. It would be very helpful to have knowledge of the travel business and several of our destinations, along with great attention to detail.

Responsibilities:

Assisting the Managing Director and sales staff with any and all tasks, including but not limited to:

• Working closely in collaboration with our sales team members to assist our clients in any way possible once trips are booked
• Interacting with our travel partners and suppliers at various stages along the way from inquiry to post-trip follow up
• Reviewing and preparing trip documents for clients
• Entering information into our databases and editing information in the databases (Zoho CRM and Axus Itinerary Software)
• Editing Pre-Departure Materials for clients
• Following up with clients to get the required information for booking forms, visas, evaluations, etc.
• Making edits and updates to the website
• Improving our processes and customizing
• Other Sales and Operations-related projects; this is a job where you wear many hats!

Requirements:

• Excellent internet access in your home, a quality computer connected to a large screen, and proper workspace
• 2+ years’ experience working in operations or sales for a travel company (if you have other directly relevant experience, we’re happy to consider you)
• Excellent computer skills are essential, including full working knowledge of Microsoft Office products, including, Word and Excel (especially Excel!), and online databases (such as CRM systems).
• Must be highly organized and have excellent writing skills.
• Must be a problem solver and a person that takes initiative.
• Must have a B.A. or B.S. from an accredited university.
• Strong references that can confirm experience dealing with challenging, detail-oriented work.
• Native or bilingual English speaker.