Travel Specialist with experience in Amadeus GDS and Sales

Permanent WFH – Travel Specialist

Hours of work are part time (4 – 6hrs/day)

A travel experience officer typically has a wide range of responsibilities, which can include:

– Providing administrative support, including answering phones and recording all customer interactions in our CRM.
– Follow the 7-step sales process to understand the customer needs and move an enquiry from a lead to a booking as quickly as possible.
– Understand the Visions, Mission and Values statement of the Organisation and consistently apply it to your day to day working.
– Making travel reservations for the client and managing their itinerary in multiple booking systems including Amadeus (GDS), Helio and other hotel reservation systems.
– Following up with clients who haven’t booked and generating Quotes and Invoices for customer as per established business practices. Recording all payments received from clients and reconciling them against each booking.
– Offer and deliver post-booking services such as Bon Voyage and Welcome Home calls plus ensuring that all special service requests (such as meals, allergies, bedding preference, rooming type, wheelchair etc) are all recorded in the customer profile as well as the booking.
– Coordinating with tour operators, suppliers for transfers, cruises, flights, airport transfers, holiday packages, visa services amongst others support staff to ensure smooth operation of the trip and recording all client interactions in a timely manner.
– Assisting the team with other ad-hoc duties from time to time.

We are open Mon-Fri 9am-7pm AET (AEDST in summer) and 10am-5pm on Saturday & Sunday so there will be regular weekend work that the candidate will need to be available for.

Requirements and skills:

– Proven work experience as a Travel Agent including destination and world geography knowledge.
– Excellent knowledge of computer reservations systems, GDS system Amadeus and travel retailing. Ability to create offer notices and proposals while talking to the customer.
– Fluency in English; multilingualism is a plus
– Strong sales skills and commercial awareness as this is a sales role with monthly KPIs. Completing daily tasks with discipline is a key requirement of the role.
– Ability to interact, communicate and negotiate effectively with customers. Positive attitude and a pleasing personality a must.
– Sound knowledge of domestic and international travel trends
– Degree or Certificate in Hospitality, Travel, Tourism, Business or relevant field
– Personal travel experience will be considered an advantage