Our team is growing!
We’re looking for a logical thinker with a keen eye who is ready to help keep our application safe. As a Trust & Safety associate, you’ll be responsible for ensuring our players follow our guidelines and take appropriate action when they do not. You’ll also be responsible for removing unwelcome content and reaching out to players who may require assistance with a host of issues relating to our guidelines.
The role:
-Monitor our player report system and resolve player reports.
-Use CRM tools to respond to and resolve player reports.
-Work closely with our Customer Support and Live Operations teams to resolve challenging guideline violations.
-Come up with feedback and suggestions on how to improve our Trust & Safety processes.
-Identify possible abuse vectors in new features and come up with ways to mitigate or eliminate them.
What we’re looking for:
-1+ year experience working in trust & safety, content moderation, or a related field.
-A college degree
-Native or close to native-level fluency in English
-Experience working with technical systems such as CRMs, moderation systems, admin tools, etc.
-Interest in mobile gaming
-Experience working and communicating in a fully remote environment
-Availability to work night shifts
-High speed internet and reliable workstation
This is a full time contract position. Benefits include:
-10 days of PTO per year
-Double pay in December of each year
-$500 USD office equipment stipend
**PLEASE NOTE**
This is a night shift role working from 10:00PM to 07:00AM with a flexible 1 hour lunch break.
When applying, please include which schedule you’re interested in:
Schedule A: Fri, Sat, Sun, Mon, Tue (Wed/Thur off)
Schedule B: Sun, Mon, Tue, Wed, Thur (Fri/Sat off)
About Pocket Worlds:
Pocket Worlds is a mobile gaming company that focuses on the power of games to connect people. We build deep, rich games that are social by design and last for decades. Our first game, Highrise, is a creative virtual world where people make avatars, express themselves, and create deep friendships along the way. Over 10 million people have already joined the world of Highrise, and it’s growing faster every day.
We’re a completely remote company with a diverse set of employees spanning 16 different countries. We are connected by a singular mission of building amazing games that bring our players together, and we live by our values, which you can read here.
Join our world-class team who’ve shipped amazing products for Apple, Google, Electronic Arts, Zeptolab, Nanobit, and other top gaming companies.
APPLY FOR THIS JOB:
Company: Hypothesis
Name: Pocket Worlds
Email: