TURO Car rental customer support

**Job Title: Virtual Customer Support Specialist (Car Rental)**

**Company:** TURO Car Rental

**Location:** Fully Virtual

**About Us:**
TURO is a leading peer-to-peer car rental platform that connects car owners with travelers in need of transportation. Our mission is to empower people to put their cars to better use and to create a community where car owners and travelers can trust each other. We’re seeking a dedicated and experienced Customer Support Specialist to join our virtual team.

**Position Overview:**
As a Virtual Customer Support Specialist at TURO Car Rental, you will be responsible for providing exceptional customer service to both car owners and travelers on our platform. You’ll play a crucial role in ensuring a smooth rental experience, resolving inquiries, and handling any issues that may arise throughout the rental process. This is a fully virtual position, offering flexibility and the opportunity to work from the comfort of your own home.

**Responsibilities:**

– Respond promptly and professionally to customer inquiries via email, chat, and phone.
– Assist users with booking inquiries, rental extensions, cancellations, and other rental-related issues.
– Provide guidance and support to both car owners and travelers regarding rental policies, procedures, and best practices.
– Investigate and resolve customer complaints or disputes in a timely and efficient manner.
– Collaborate with other team members and departments to address customer concerns and improve the overall rental experience.
– Maintain accurate records of customer interactions and transactions using our CRM system.
– Identify opportunities for process improvement and contribute to ongoing initiatives to enhance customer satisfaction.

**Requirements:**

– Previous experience in customer support or a related field, preferably in the car rental industry.
– Excellent communication skills, both written and verbal, with a strong focus on customer service.
– Ability to multitask and prioritize tasks effectively in a fast-paced environment.
– Proficiency in using CRM systems and other relevant software tools.
– Strong problem-solving skills and the ability to remain calm and composed under pressure.
– Availability to work flexible hours, including evenings and weekends as needed.
– Reliable high-speed internet connection and a quiet workspace conducive to virtual meetings.

**Benefits:**

– Competitive salary based on experience.
– Flexible work schedule with the opportunity for remote work.
– Comprehensive training and ongoing support from experienced team members.
– Opportunities for career growth and advancement within the company.
– Access to company perks and benefits.

**How to Apply:**
If you meet the qualifications and are passionate about delivering exceptional customer service in the car rental industry, we’d love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you’re interested in joining the TURO Car Rental team.