Turo Car Rental platform Assistant – Los Angeles PST Time zone

We are seeking a detail-oriented and customer-focused individual to join our expanding team as a Turo Assistant. The primary responsibility of this role is to efficiently handle guest messages for 8-10 cars, ensuring prompt responses and providing assistance with any inquiries (basic questions like where to find a carwash or how to change dates). The ideal candidate should have experience with Turo platform or any other similar like Airbnb, VRBO, Click to view be proficient in English communication. This is a full-time position with a 12-hour shift from 9 AM to 9 PM, seven days a week. (Los Angeles PST Time zone)

Responsibilities:

Guest Communication: Respond to guest messages promptly and professionally within a 5-minute timeframe, ensuring a high level of customer satisfaction.

Claims Assistance: Assist guests with filing claims and provide necessary support in the event of issues related to car rentals.

Platform Expertise: Demonstrate proficiency in navigating and utilizing the Turo platform to manage reservations, bookings, and guest interactions effectively.

Phone Communication: Handle occasional phone calls from guests, addressing their queries and concerns in a professional and courteous manner, call turo support to make changes to dates.

English Language Proficiency: Maintain a high standard of written and verbal communication in English, ensuring clear and concise responses to guests.

Qualifications:

Experience: Prior experience in managing Turo listings or Airbnb etc is required.

Communication Skills: Strong written and verbal communication skills in English.

Availability: Willingness to work a 12-hour shift from 9 AM to 9 PM, seven days a week.

Customer Focus: Commitment to providing excellent customer service.

Tech-Savvy: Proficient in using technology and comfortable navigating online platforms.

Benefits:

Competitive salary with the potential for increased compensation as the business expands.

If you meet these qualifications and are ready to contribute to the success of our growing business, we invite you to apply for the Turo Assistant position. Join us in delivering exceptional service to our guests and contributing to the success of our expanding portfolio.