URGENT: CUSTOMER SERVICE

Job Type: Full-time?
Location: Remote
Work Hours: Monday to Saturday, 9:00 AM to 7:00 PM EST
Language Requirement: Proficiency in English (both speaking and listening)?

About The Breathing Room: ??

At The Breathing Room, we believe in providing our customers with more than just products or services; we stri-ve to offer an experience that leaves them feeling refreshed and revitalized. Our vision is to create a space where individuals can find relaxation and tranquility in their everyday lives. We are seeking a dedicated and empathe-tic Customer Service Representative who shares our vision and is passionate about providing exceptional sup-port to our valued customers.??

Job Description: ??

As a Customer Service representative, you will play a pivotal role in ensuring unparalleled assistance for both our valued customers and teachers/practitioners. Serving as the initial point of contact, you will adeptly handle inquiries, troubleshoot issues, and furnish comprehensive information about our innovative apps and services. We are on the lookout for an ideal candidate—a proactive problem solver with exceptional communication skills and an unwavering passion for delivering extraordinary customer experiences.

Responsibilities:?

Customer Engagement: Interact with customers via various channels, such as phone, email, and chat, to as-sist with inquiries, orders, and resolve issues promptly and professionally.

Product Knowledge: Develop a deep understanding of our products and services, staying up-to-date with changes and improvements, to provide accurate information and recommendations to customers.

Problem Resolution: Proactively identify and address customer concerns, providing effective solutions to ensure customer satisfaction and loyalty.

Feedback Collection: Act as a valuable bridge between customers and our product development team by ga-thering and conveying customer feedback and suggestions for improvements.?
Quality Assurance: Ensure that all customer interactions adhere to company policies and quality standards, maintaining a high level of professionalism and empathy.

Documentation: Maintain accurate and detailed records of customer interactions, including inquiries, com-plaints, and resolutions, to support data-driven decision-making.?
Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and provide a unified customer experience.

Qualifications:?

To excel in this role and bring The Breathing Room’s vision to life, you should possess the following qualifica-tions:??

Passion for Yoga: A genuine passion for yoga and holistic wellness practices, embodying the spirit and valu-es of our studio.

Customer-Centric: A strong commitment to providing exceptional customer service, with excellent interper-sonal skills and a welcoming demeanor.?
Empathy: A genuine passion for helping people and the ability to empathize with customers’ needs and con-cerns.

Communication Skills: Exceptional verbal and written communication skills, with the ability to convey in-formation clearly and professionally.

Product Knowledge: Previous experience in a customer service role is a plus, along with the ability to quic-kly learn and understand our products and services.

Problem-Solving Skills: Strong analytical and problem-solving abilities to resolve customer issues effectively.

Adaptability: Flexibility to adapt to changing situations and priorities while maintaining composure and professionalism.

Team Player: A collaborative mindset with the willingness to work closely with colleagues across de-partments.

Tech-Savvy: Proficiency in using customer service software, email, and other communication tools.

Positive Attitude: A positive and solution-oriented mindset that aligns with The Breathing Room’s vision.

Work Environment?

As a Remote Customer Service Representative for The Breathing Room, you will enjoy a flexible work environ-ment that allows you to work from the comfort of your own space while supporting our mission of promoting wellness and mindfulness.

Here are the key aspects of the work environment:?

Remote Work: This position is fully remote, and you will work from your own home or a location of your choice that provides a quiet and professional environment conducive to effective customer service.?

Flexibility: You will have the flexibility to create a workspace that suits your needs, ensuring you can focus on providing excellent customer support during the specified hours.?

Digital Tools: You will be provided with the necessary digital tools and software to effectively perform your duties, including access to our customer service platform, scheduling software, and communication tools.?

Training and Support: You will receive comprehensive training and ongoing support to ensure you are well-equipped to meet the demands of the role and provide the highest level of service to our members and guests.
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Work Requirements:?

To succeed in this remote position and contribute to the success for the Breathing Room, you must meet the fol-lowing requirements:?

Work Hours: You must be available to work during the specified hours of operation, from 9:00 AM to 7:00 PM EST, Monday through Saturday, to ensure adequate coverage for our members.

Reliable Internet: You are responsible for maintaining a stable and reliable internet connection to ensure uninterrupted communication and access to our digital tools.
Computer Equipment: You should have access to a personal computer or laptop with the necessary specifi-cations to run our software and perform your tasks efficiently.

Communication Skills: Proficiency in spoken and written English is essential, as you will be communicating with our members and guests primarily through phone, email, and chat in English.

Professionalism: You are expected to maintain a professional demeanor, attire, and workspace, even while working remotely, to represent our Yoga Studio in a positive light.

Adaptability: The ability to adapt to changes in procedures, software, and customer inquiries is crucial, as we continually strive to enhance our services.?

Suppose you are passionate about creating a calming and rejuvenating experience for customers while provi-ding exceptional service. In that case, we invite you to join The Breathing Room team as a Customer Service Re-presentative. Together, we can help our customers find their moments of peace and relaxation in the midst of their busy lives.??

In order to be considered for this position

Click here to submit your application: Click to view/the-breathing-room