Are you a people person with a knack for turning frowns into smiles? Do you thrive on providing exceptional service to customers, even when they’re a little less than pleased? If you’re nodding your head, we might just have the perfect role for you! Our dynamic ecommerce brand is on the lookout for a Customer Service Representative who’s ready to make a positive impact and join our close-knit team.
What You’ll Do:
Engage with customers through various channels (phone, email, chat) to resolve inquiries, provide information, and ensure a delightful shopping experience.
Handle challenging situations with grace and composure, effectively de-escalating concerns and turning negative experiences into positive ones.
Collaborate with us share insights, find solutions, and contribute to continuous improvement of our customer support processes.
Assist customers with order tracking, product information, and general inquiries, demonstrating your passion for our brand and products.
What We’re Looking For:
A passion for customer satisfaction: You genuinely enjoy helping customers and have a natural knack for delivering exceptional service.
Cool under pressure: Angry clients don’t faze you – you’re a pro at soothing frayed nerves and turning frustration into gratitude.
Availability: You’re ready to roll Monday through Friday, from 9 AM to 6 PM EST, ensuring our customers have a reliable lifeline to reach out to.
Long-term commitment: You’re not just looking for a job – you’re eager to grow with us and make a lasting impact on our brand’s success.
Kindness and intelligence: Your warm demeanor and quick thinking make you a standout team player, someone colleagues and customers alike can’t help but appreciate.
Why You’ll Love It Here:
E-commerce excitement: Immerse yourself in the world of online retail, where every day brings new challenges and opportunities.
Room to grow: We believe in nurturing talent from within, so your long-term aspirations are important to us.
Casual yet professional: We value a friendly atmosphere while maintaining a commitment to excellence.
If you’re ready to bring your customer service magic to our ecommerce brand and make a difference in the lives of our customers, we’d love to hear from you! Please send your resume and a brief cover letter highlighting your customer service experience and why you’re excited about this role click the link below.
Note: This is a full-time work from home position. We appreciate the time and effort you invest in your application; in order to qualify please click the link below to get started. “Only applicants who complete the full application are accepted.”
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APPLY FOR THIS JOB:
Company: JetAds
Name: Jelly
Email: