[URGENT] Customer Service Representative (REMOTE/HYRBID SETUP)

Job Description
INO LLC, a social media marketing agency based in the US is seeking for qualified candidates with a background on drop shipping for the position of Customer Service Representative. In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products and brand.

We are looking for individuals who are willing to give his or her all and be part of a team. You will be put in an environment that will lead you on the path of success and give you to gain experience with e-commerce marketing.

We believe teamwork makes the dream work. We empower one another. We strive for excellence in everything we do.

Main Responsibilities:
-Attracts potential customers by answering product and service questions and suggesting information about other products and services.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
-Maintains financial accounts by processing customer adjustments.
-Recommends potential products or services to management by collecting customer information and analyzing customer needs.
-Prepares product or service reports by collecting and analyzing customer information.
-Contributes to team effort by accomplishing related results as needed.

Job requirements:
-Product knowledge
-Market knowledge
-Quality focus
-Problem solving
-Documentation skills
-Phone skills
-Listening
-Resolving conflict
-Analyzing information
-Multi-tasking

Qualifications:
· Graduate of any 4 year course.
· With experience of 6 months or one year in BPO Industry. Longer work experience would be better. Fresh graduates are welcome to apply.
· With good communication skills both (verbal and written)
· Advanced skills in Microsoft Office, Excel is a must
· 55/60+ WPM typing speed
· Working hours are 7AM- 4PM PH time

What we offer:
· You’ll be paid HANDSOMELY in accordance with your performance.
· A super positive, fun and laid-back work environment in a small dynamic team
· Time off during Philippine Holidays
· 20 days Paid time off /year
· Lots of training and learning opportunities. If you’re ambitious, and we find out that you kick-ass, then we’ll definitely give you more responsibility.
· Working for super nice people that care about you

HOW TO APPLY:
Send your resume with cover letter containing the following information:
1. Tell us why YOU ARE AWESOME and why you would be a good fit to join this team. Please include your experience if you have as a Secretary.
2. Let us know your availability.