(Urgent Hire) Part-Time Ecommerce Customer Service Agent

Job Title: Part-Time Ecommerce Customer Service Agent (Urgent Hire)
Company: Ecom Autimation LLP
Location: UK
Position Type: Part-Time
About Us:
Ecom automation LLP is a dynamic and fast-growing startup in the world of e-commerce. We operate multiple online stores, each offering unique products to our valued customers. Our commitment to delivering exceptional customer experiences is at the core of everything we do.
Job Description:
We are urgently seeking a dedicated and enthusiastic Ecommerce Customer Service Agent to join our team. As a Part-Time Customer Service Agent, you will play a crucial role in maintaining our reputation for outstanding customer service. You will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless shopping experience across our 6 online stores.
Key Responsibilities:
Respond promptly to customer inquiries via email and live chat.
Communicate with suppliers via WhatsApp to handle product-related queries and concerns.
Manage and resolve PayPal and Klarna disputes to ensure customer satisfaction.
Utilize Trengo for ticket management and issue tracking.
Provide support for Shopify-related inquiries and assist with order processing.
Maintain a high level of product knowledge to address customer questions effectively.
Collaborate with the team to improve customer service processes and procedures.
Ensure timely and accurate responses to customer concerns.
Use Time Doctor for time tracking to ensure efficient task management.
Qualifications:
Previous experience with Shopify is essential.
Proficient in using WhatsApp for supplier communication.
Experience in handling PayPal and Klarna disputes is a plus.
Familiarity with Trengo or similar ticket management systems is preferred.
Strong written and verbal communication skills.
Detail-oriented with excellent problem-solving abilities.
Ability to work independently and as part of a team.
Reliable, punctual, and committed to long-term employment.
Passion for providing exceptional customer service.
Eager to learn and adapt to new processes and technologies.
What We Offer:
Competitive hourly wage.
Starting rate around $3 usd per hour
Opportunities for growth within a rapidly expanding startup.
Flexible part-time hours to accommodate your schedule.
A supportive and collaborative team environment.
Training and resources to help you excel in your role.
How to Apply:
If you are looking for a long-term commitment and are excited about joining a startup that values innovation and customer satisfaction, we’d love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’d be a great fit for our team.
Apply today to embark on a rewarding journey and be part of our mission to provide exceptional service to our valued customers.
Note: We need someone to start asap this Week.
We are an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of their race, gender, religion, sexual orientation, disability, or age.