Urgent Hiring Call Center Representative with Salary and Competitive Commission

Job brief

We are looking for a highly organized, detail-oriented individual with excellent communication and customer service skills to join our disruptive company in the role of Call Center Representative

Quantum is a new type of company that combines technology and expertise to allow Construction Contractors access top-level contractual expertise at an affordable price point.

We have been a finalist in the Telstra Best of Business for Innovation and Outstanding Growth categories, winning awards in Business News Australia, CEO Magazine, and RISE Businesses awards.

This is a long-term opportunity with our rapidly expanding company, offering opportunities for quick advancement for top performers.

While this is advertised as a “remote” or a “work from home” role, we need to be clear that we consider the role a traditional “office role”, except you happen to be able to work from home.

We offer flexibility in the role but if you are looking for a work-from-home role where you can go missing for parts of the day unannounced or work an additional job during your work hours, then this role is not for you.

Qualifications

With 3 years Call Center Experience -US Clients (Required)
With Sales Experience
Can work US time zone
Can work with minimal supervision (Full time permanent work from home set-up)
Have basic work from home equipment (Laptop, Headset and Stable Internet Connection)
Available for immediate employment

The Problem Your Role Is Solving for Our Business

Maintaining or increasing the volume of dials
Create more opportunities via booking Sales Calls for the Account Executives.
Helping with local market knowledge to recruit and train fantastic/ hardworking and ambitious SDRs
Increasing the Number of Construction Companies that we can help contractually to save them money and reduce their risk

Expectations of the Role

An average of 200+ dials per day.
16-18 Sales Calls booked per month (Variable Target)
10-12 Sales calls shown per month show up (Variable Target).
Develop a good relationship with the Sales Manager.
Contribute to a team of hardworking and ambitious SDR’s.
Embody and demonstrate our core values and culture.

Responsibilities

Generate pipeline for Quantum Contract Solutions with the assign location prospects
Generate top-of-funnel meetings using our sales development playbooks sales stack
Qualify opportunities by asking thoughtful questions and insightful conversations
Nurture prospects who are not yet ready to book a meeting with an AE
Validate targeting and messaging in the assigned target market
Attending Team Meetings, Role Plays and weekly 1:1s
Reporting to the Sales Manager

Success in this Role Looks Like

Demonstrate our core values and culture with your approach to work
Learn our processes, systems and scripts
Learn our client’s global problems & process problems quickly, plus our solutions
Make an effort to be part of the global team even with time-zone restrictions
Find ways to improve pick-up rates
Find ways to improve our script to increase launches booked
Assist in developing new processes for helping new SDR starters
Learn from online resources and suggesting tangible ways to improve our cold-calling performance

At Quantum, everyone is expected to embody our CORE VALUES and CULTURE as listed below:

Core values

Constant Improvement
Radical Transparency, Honesty & Ownership
Over-Delivery
Courage

Culture

We like mistakes. Mistakes mean we improve.
We blame the process, not the person.
We don’t lie or dodge issues that we know are our mistakes. We take ownership & quickly fix what went wrong in the process.
We take radical ownership of our role in the business and everything below it. (Think “it’s always my responsibility”)
We know that success is by repeating successful actions and relishing in the boring work because we know others won’t.
Our superpower is that we take action quickly – Speed is King
Our families and personal goals are important to Quantum.
We know that it is “EVERYONE’s” responsibility to improve Quantum.
If we have any problem – we speak up without fear of reprise – everyone has a voice.
We are accomplishment-oriented, not activity oriented. Activity doesn’t equal accomplishment.
Default time for completion is the end of the day unless stated otherwise
Better, More, New
Ready, Fire, Aim
Accelerated Failure
Critical feedback is cherished
No Bugs Under Rocks
We make decisions based on data not emotions

This role may not be suitable for everyone. We therefore seek a person who is committed to contributing to the team effort in building something together and understands that the success of the company benefits all team members.