Urgent Hiring: Customer Service Team Lead. APPLY NOW!

We are a US-based national home service provider. We are a rapidly expanding company that needs talented individuals with a growth and entrepreneurial mindset.

As a Customer Service Team Lead at Clean Pro Gutter Cleaning, you will be responsible for overseeing the day-to-day operations of our customer service department. Your primary focus will be to lead, mentor, and motivate our customer service representatives to provide outstanding support to our valued customers. You will play a crucial role in maintaining and improving customer satisfaction, managing escalations, and optimizing processes to enhance the overall customer experience.

Key Responsibilities:
– Lead, mentor, and motivate the customer service team to achieve individual and team goals.
– Provide ongoing coaching, training, and support to team members to enhance their skills and improve performance.
– Set clear performance goals and KPIs for the team, ensuring alignment with company objectives.
– Ensure the team delivers exceptional customer service by addressing customer inquiries, concerns, and issues promptly and professionally.
– Monitor team members’ interactions with customers to ensure quality, accuracy, and adherence to established protocols.
– Handle escalated customer issues and complaints and resolve them effectively and in a timely manner.
– Monitor and analyze team performance metrics, such as response times, resolution rates, etc.
– Collaborate with other departments to address customer issues and improve overall customer experience.
– Analyze customer feedback and data to identify areas for improvement and implement appropriate measures.
– Prepare regular reports on team performance, customer feedback, etc., and present findings to the management team

Qualifications:
– Minimum of 2 years of experience as a Customer Service Team Lead or similar position
– Excellent leadership and interpersonal skills with the ability to inspire and motivate a team.
– Strong problem-solving and decision-making abilities, especially in high-pressure situations.
– Exceptional communication skills, both written and verbal.
– Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
– Analytical mindset with the ability to interpret data and generate actionable insights.
– Demonstrated commitment to providing outstanding customer experiences.
– Adaptability and flexibility to accommodate changing business needs and evolving customer demands.
– Must be comfortable with working anytime between 7 AM – 7 PM CST, Monday to Saturday (the exact schedule will be determined after hiring)

Benefits:
– 100% work from home
– Competitive compensation starts at $165/week; paid every 2 weeks
– Paid time off
– Personal Medical Assistance to support your health and wellness
– HMO coverage after 6 months of continuous employment
– Paid leave after 1 year of continuous employment

If you feel like you would fit into this model and want to fill out an application, then copy and paste the following URL into your browser and tell us more about you.

Click to view/forms/ef1a9fa82e5dfabf2cad6fd9ccf483de?r=use1

NOTE:
– Please use the link to apply
– Under Position Applying For, please choose Customer Service Team Lead