Join Our Team as a Sales Support Administrator
Do you have exceptional attention to detail? Is inbox organisation your secret superpower?
Are you an admin person who thrives on organisation?
Would you enjoy being the face of Shimmer taking the initial customer phone call and fielding enquiries?
At Shimmer we are searching for a Sales Support Administrator to support our Customer Success Team with a wide range of sales-related administrative tasks.
If you answered yes to all of these questions, this could be the perfect role for you!
Enjoy the security of a full time role working from the comfort of your own home, with the added perks of a fixed morning schedule and the support of a dynamic team.
This is the opportunity you’ve been waiting for!
About The Company
We are Shimmer Glass and Pressure Cleaning, a thriving company specialising in high-end commercial glass and pressure cleaning services. Our extensive clientele includes some of Australia’s most renowned brands, such as Anglicare, Westfields, UNSW Village, Novotel, and Mercedes.
We take great pride in our team, considering them an integral part of our success, just as we hold our valued customers in high regard.
As a dynamic and forward-thinking business, we offer a wide range of services for domestic, commercial, and strata clients. Our expertise in glass cleaning and pressure cleaning sets us apart in the industry, making us a trusted choice for those seeking top-tier results. With our dedication to quality and passion for what we do, we’ve become a name synonymous with reliability and satisfaction in our field.
With ambitious growth plans on the horizon, we are actively seeking a dedicated and highly organised Sales Support Administrator to join our rapidly growing team. This new team member will play a pivotal role in supporting the entire Sales Team, managing most of the administrative aspects, and contributing to propelling our medium-sized business to new heights.
Why Join Us
– Work From Anywhere: Embrace the freedom of remote work with a permanent home-based setup.
– Permanent Morning Shift: Enjoy the benefits of a fixed 9:00 AM to 5:30 PM (Sydney NSW Time Zone) schedule
from Monday to Friday.
– Career Growth: Unlock your potential for career advancement and diversification within our rapidly growing
organisation.
– Exceptional Team: Collaborate with like-minded individuals who share your passion for customer satisfaction
and delivering top-notch service.
– Philippine Government Benefits: Your PhilHealth, Pag-IBIG and SSS monthly contribution payments to the Philippine government will be reimbursed by Shimmer.
This role offers an exciting opportunity to join Shimmer at a pivotal time during a period of growth and be part of its future success. We are committed to your success and provide comprehensive training and support to ensure your growth in the field of sales.
Your Role
As a Sales Support Administrator at Shimmer Glass and Pressure Cleaning, your responsibilities will include:
– Being the initial point of contact for incoming calls to Shimmer’s phone lines
– Overseeing and organising the company’s primary email inbox:
– Efficiently categorising and prioritising all incoming emails
– Appropriately directing/forwarding emails to their intended recipients
– Managing sales leads and enquiries:
– Ensuring prompt and thorough responses to incoming enquiries via phone, email, and SMS
– Capturing and documenting leads from phone enquiries directly into the SM8 system
– Handling email enquiries by flagging and entering them into jobs within the SM8 system
– Organising and labelling these jobs in the company’s primary email and placing them in the proper SM8 queues
– Setting up and generating repeat jobs in our job management system
– Tending to the ServiceM8 inbox:
– Converting web-based enquiries into actionable jobs by selecting the appropriate job template
– Assigning these jobs to the corresponding SM8 queue
– Coordinating the scheduling of residential cleaning assignments throughout Sydney
– Maximising booking capacity to ensure full occupancy
– Resolving problems and handling customer complaints in a timely manner
– Preparing and posting end-of-month sales reports and daily budget updates
– Monitoring technician check-ins and check-outs for each job
– Managing a variety of sales-related administrative tasks
– Managing various sales administration tasks
– Contributing to ad-hoc sales projects
Qualifications
To excel in this role, you should:
– Have service industry experience or have worked in a similar role
– Have used Sales CRM software before related to a Sales Support Admin role such as SalesForce, HubSpot, Keap
– Have a minimum of 2 years of experience in taking phone calls, answering emails,
and SMS to commercial clients
– Have an experience in scheduling jobs and assigning field workers to specific jobs
– Have solid administration skills with proficiency in MS Office, Google Workspaces, and other applications
– Have an excellent interpersonal and communication skills
– Have an effective verbal and written communication skills
– Have outstanding customer service skills with a passion for interacting with customers
– Have very effective organisational skills
– Have strong time management skills
– Have stress management skills
– Have excellent attention to detail and a high level of accuracy
– Have a “nothing’s-too-much-trouble” attitude
– Bring drive, ambition, creativity, and a problem-solving mindset
– Be reliable and thrive while working from home with minimal supervision
– Be honest and trustworthy
– Be patient, flexible, respectful, and possess cultural awareness and sensitivity
– Demonstrate sound work ethics
Key Software and Tools Used
– Google G Suite/Workspace: Leveraging Gmail, Google Docs, Google Sheets, Google Forms, and Google Drive
for seamless communication and collaboration
– MS Office Applications: Utilising Microsoft Word and Microsoft Excel for various administrative tasks
– Dropbox: Managing and sharing essential documents and files
– Keap CRM: Streamlining customer relationship management for enhanced efficiency
– ServiceM8: Managing job scheduling and coordination
– WhatsApp: Facilitating quick and convenient communication
– WebEx: Engaging in calls, virtual meetings and conferences
– Verizon Reveal Connect: Utilising fleet management tools as needed
– ClickUp: Enhancing project management and task tracking capabilities
How To Apply
Kindly review and FOLLOW the instructions provided in the Google document accessible via the following hyperlink: /salessupportadmin-shimmer to ensure that your application is considered.
APPLY FOR THIS JOB:
Company: Shimmer Corporation Pty Ltd
Name: Kris
Email: