URGENT: PATIENT SERVICES REPRESENTATIVES – PSR | WORK FROM HOME

POSITION SUMMARY AND SCOPE:

RN’s in this role are primarily responsible for providing patient setups via phone or video. RNs provide education on cleaning, maintenance, and use of PAP equipment according to the patient’s prescription.

KEY DUTIES AND RESPONSIBILITIES:

1. Maintain a strong working knowledge, insight, and understanding of industry PAP machines

2. Contact patients within 24 hours of notification to schedule a setup or revisit within 72 hours

3. During video telehealth calls, dress in the AdaptHealth branded scrubs provided. Maintain an exemplary appearance and grooming in order to project an image of cleanliness, dress, neatness and professionalism

4. Complete in-home setup of patients on CPAP therapy via phone or video telehealth platform in compliance with all State regulations and AdaptHealth policies and procedures

5. Accurately complete and submit all paperwork (i.e. setup/revisit tickets) within 24 hours of setup or revisit

6. Interact with coworkers as required maintaining professionalism and a spirit of teamwork

7. Communicate regularly with the corporate office and respond to inquiries about setups or revisits (via email and/or phone call from the corporate office) as soon as possible

8. Maintain a good working relationship with the Territory Managers and/or Sales Reps (if applicable)

9. Complete any required trainings on equipment or procedure in accordance with AdaptHealth requirements

SKILLS AND ABILITIES REQUIRED:

1. Working knowledge of Microsoft Office (Mail, Word, Excel) and Internet browsing.

2. Well organized, detailed oriented with excellent follow-through.

3. Ability to complete tasks within a given time frame. Fosters a sense of urgency and follow through to resolve outstanding issues in a timely manner.

4. Ability to communicate effectively and tailor communication style to a varied audience; listen attentively with empathy to concerns expressed by others and keeps the necessary people up to date with any information they need to know and at the right times.

5. Works well with others regardless of their level or background; is respectful; maintains positive relationships even under stressful or difficult circumstances; deals with different points of view or disagreements in a constructive, successful manner.

6. Ability to function well while involved in multiple task assignments and in a fast-paced environment.

7. Anticipates and prepares for short and long-term challenges/trends; sees how his/her work relates to others as well as the organization as a whole; understands implications of decisions; translates ideas and concepts into practical applications.

8. Language: Intermediate ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

9. Reasoning: Intermediate ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CREDENTIALS REQUIRED:

1. Currently licensed registered nurse or respiratory therapist

2. Minimum one-year hospital or clinical experience
3. Minimum one year in an environment communicating verbally with American’s or other English speaking nationals, preferably in a healthcare delivery setting

4. Familiarity with sleep apnea related home medical equipment and related supplies preferred