URGENTLY HIRING: Student Support Officer

As a member of the Student Support Officers (SSO) Team, your role will involve supporting the business by assisting our RPL students throughout their journey with us. Precise attention to detail and strong organizational skills are essential for ensuring prompt follow-up and effective communication with the students.

Responsibilities:

• On-board students by conducting a Welcome call
• Send Welcome email to students and their Third Party person
• Ensure student progression tracker is updated in real-time and with accurate information
• Ensure that data is accurately entered and managed in our CRM (aXcelerate)
• Conduct fortnightly check-ins with students to see how they are progressing and provide support if required
• Work with Trainer’s schedule to help book Competency calls with student
• Promptly respond to the trainer and student inquiries received
• Follow-up, collect, audit, and upload student evidence into our CRM
• Upon receiving sections of the student’s work, conduct an audit prior to uploading
• Liaise between Trainer and Student to ensure a smooth journey for both
• Update Trainers with student’s status on a regular basis
• Identify opportunities, and make recommendations in conjunction with your team and with guidance from your manager, implement improvements to processes, systems, and work practices
• Efficient monitoring of email inbox and shared mailbox
• Conduct a pre-audit check of the student’s work prior to the student being submitted to the grading team
• Meet KPI’s
• Update the Trainer’s spreadsheet weekly
• Support the SSO team with the workload in a team member’s absence
• Other tasks as assigned by the Student Support Manager

Competencies and Qualifications:
• Professional telephone manner combined with a high level of spoken and written English
• Excellent time management and organization skills
• Advanced technical skills including MS Office (Teams, Word, Excel, PowerPoint, Outlook, Office365)
• Accuracy, attention to detail, and a methodical approach
• Great listener, excellent negotiation and persuasion skills
• Great ability to develop and maintain effective relationships
• Skilled in communicating with students from diverse backgrounds

To be Successful in this Role You Will Need:
• Bachelor’s degree or higher qualification
• Experience/background in any customer service
• A nurturing character, and a genuine interest in helping people
• Highly self-motivated with the ability to work fast
• A team player, with excellent organizational and multi-tasking skills
• Experience in an administrative and office-based environment
• MUST have at least 2 years of BPO/Call Center experience

To apply, please include your responses to the following questions:
• How many years of experience do you have working in a BPO company handling calls?
• What’s your internet speed?
• Do you have a noise-canceling headset and backup device?
• Are you willing to accept a starting salary of Php 25,000 net?

IMPORTANT!!!
Please provide a link to a one-minute voice recording that highlights the skills that make you a great fit for the role.

We look forward to receiving your applications! Thank you!