URGENTLY NEEDED Part-Time Customer Service Representative!!!

As a Part-Time CSR, you will still play a vital role in the organization, providing excellent customer service while enjoying a flexible work schedule. This position is an excellent way to gain experience and contribute to our team while accommodating other commitments you may have. Below are the details for the Part-Time CSR Role:

Position Overview:
Our Part-Time Customer Service Representatives are integral to delivering outstanding customer support during after-hours, which includes weekday evenings (shifting schedule between 6 pm to 9 am EST) and weekends. We are in search of 1 part-time Customer Service Representative who can commit to 16 hours per week.

Qualifications:
– A clear and neutral, or North American accent is a MUST
– Exceptional customer service abilities, including empathy, patience, and effective problem-solving.
– Proficiency in navigating our website
Strong written English communication skills for email correspondence.
– Familiarity with Shopify, email communication, Aircall dialer, and CRM systems like Gorgias
– With a passion for cars or the automotive industry is a valuable asset

Key Duties:
1. Customer Interaction: Serve as the initial point of contact for customers during after-hours, promptly addressing inquiries via phone calls.
2. CRM Management: Proficiently use our online CRM system, Gorgias, to record customer inquiries and tickets, ensuring meticulous documentation of all interactions.
3. Email Correspondence: Respond to customer emails professionally and efficiently, addressing their concerns and providing pertinent information.
4. Tier 1 Assistance: Handle fundamental customer service requests, including order status inquiries, order tracking, cancellations, processing new orders in our Shopify store, and guiding customers to the appropriate resources on our website.
5. Technical Escalation: In cases involving technical issues beyond your purview, generate callback tickets in the CRM for Tier 2 representatives to address during regular business hours.

Working Hours:
* 16 hours per week
* Availability during training, which takes place during regular business hours (Mon-Fri, 9 am – 6 pm EST) for the first 30 days.
* Ability to work evening shifts (6 pm – 9 am EST) on weekdays

Training:
The initial 30 days of training will occur during standard business hours (Mon-Fri, 9 am – 6 pm EST)) to ensure a comprehensive understanding of the role’s responsibilities.

Salary:
We offer a starting salary of $5 per hour, with opportunities for pay raises based on your performance over time.

Benefits:
In addition to the opportunity for career growth, we provide paid sick days (2 per year to start) and a 13th-month holiday bonus.

To be shortlisted, follow the instructions below religiously.
1. Send at least one-minute video recording: please introduce yourself, discuss your relevant work experiences related to the CSR position you’re applying for, highlight your proficiency with specific tools, and emphasize the value you believe you can bring to the team. (This is very important because the initial screening will be based on your video recording)
2. Include a link or copy of your resume with 2 character reference and their phone number and email (make sure it’s shared and viewable).
3. Apply to this job post with “I am your next CSR” as the subject line and send your video and resume to Click to view.

Please complete all given instructions, failure to comply will automatically disqualify your application. We will only reach out to qualified applicants and those who provide complete requirements.