US Account Manager

Job Description:

An Account Manager manages the expectations and needs of both their host company and its customers. Ensures the company can support clients’ business goals. Responds to client needs, uses problem-solving skills to handle customer escalations, and serves as the middle person between the clients and our internal teams, responsible for project management aspects in leading the Local Service Ads & Google Business Processes as well as its Design & Content elements within the team.

Duties & Responsibilities:

– Responsible for overseeing the client’s accounts and/or cross-channel strategy.
– Reviews and continuously improves, elevates, and innovates the overall campaign performance, internal processes, products, and reporting to ensure that campaigns deliver positive ROI.
– Communicates to clients, team, and management about strategy/project development, timelines, and results.
– Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
– Leads and mentors the team in resolving simple and complex issues and develops solutions proactively.
– Takes inquiries and requests from clients and addresses their needs.
– Stays on top of accounts, ensuring they’re receiving services within their budget and meeting their needs.
– Meets regularly with other members of the team to discuss progress and find new ways to improve business.
– Reports directly to the President and COO.

Qualifications:

– Experience in Local Service Ads, Google Business Profile, SEO, PPC
– Minimum of 5 years of experience in sales, operations, account management, or similar functions
– Successful track record in Account Management
– Excellent written and oral communication skills
– Comfortable interacting with all levels of Executive Management
– Ability to effectively work within tight schedules and almost spontaneous updates due to digital marketing’s ever-changing landscape.
– Have a growth & collaborative mindset
– Outstanding work ethic and attention to detail
– Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
– Willingness to roll up your sleeves, and get in the weeds with our highest-value partners
– Proficiency in all things Google; especially Google Sheets
– US Citizen REQUIRED