US Tax Preparer or US Auditor (CPA or Sr. Auditor)

The CEC role involves providing operational support to customers, managing relationships and orders for GovCon customers, and contributing to Client Excellence Improvement Initiatives.

POSITION RESPONSIBILITIES
· Foster relationships with key customers through regular inbound and outbound communication to stay informed about upcoming projects and address their needs effectively.
· Serve as a liaison between customers and internal teams, ensuring smooth communication and resolution of issues.
· Collaborate with various departments and individuals and champion company initiatives.
· Schedule and coordinate client meetings, and conference calls, and assist in the preparation and distribution of client reports, financial statements, and other deliverables as needed.
· Proactively communicate business updates to customers and devise tailored recovery plans when necessary.
· Oversee the seamless onboarding process for new customers, ensuring a positive experience.
· Develop regular and ad-hoc reporting for the sales team to facilitate decision-making.
· Assist in creating reporting tools for both internal and external teams to enhance efficiency.
· Contribute to the analysis of customer delivery optimization.
· Support the implementation and follow-up of customer survey initiatives to gather valuable feedback.
· Implement, track, and report on customer-focused Key Performance Indicators (KPIs) to ensure continuous improvement.

REQUIREMENTS, KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS

· Bachelor’s degree or equivalent
· Amanzing English
· CPA is preferred
· Demonstrated organization skills and adeptness in multitasking effortlessly.
· Possesses proficiency in MS Tools, notably advanced Excel Skills.
· Finds pleasure in building interpersonal relationships.
· Exhibits excellent oral and written communication skills, adept at being diplomatic yet friendly with customers.
· Capable of reprioritizing daily tasks as required.
· Demonstrates strong problem-solving skills, thriving in tackling challenging issues.
· Professionalism, discretion, and respect for client confidentiality
· Previous accounting or GovCon experience or knowledge is advantageous.
· Demonstrates good retention abilities, crucial for learning and remembering vast amounts of information.

Please send the following to Skype live:Click to view
1. Whatsapp number
2. Resume
3. 1-minute intro video
4. Mention “Tax Preparer”