[US working hours] Seasonal Remote Customer Services Agent
Office: 2nd floor, B&T Building, No. 3, Lane 120, Truong Chinh Street, Hanoi
Department: CS
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About Teemazing:
Teemazing, established in 2015, is a dynamic enterprise specializing in cross-border E-Commerce in the US & EU markets. With over four years of successful operation and a dedicated team of high-caliber professionals, we are steadily establishing our competitive brands in the international market, serving hundreds of thousands of orders annually. At Teemazing, we are committed to constant improvement, hard work, fair competition, and a zero-tolerance policy for office politics. Our ultimate goal is to build a thriving Vietnamese e-commerce company on the global stage.
Job Description:
As we prepare for rapid growth, we are seeking a talented and energetic Seasonal Customer Service Agent to join our CS team. Your role will encompass providing exceptional customer service to our online customers. You will be responsible for resolving customer service inquiries promptly and satisfactorily, addressing questions related to store policies, online order status, and product details, and identifying opportunities for upselling.
1. Responsibilities
– Provide superior support to customers, partners, and internal teams
– Exceed customer service expectations by resolving inquiries via emails within agreed Service Level Agreements (SLAs)
– Work remotely
2. Requirements
2.1. Essential:
– Proficiency in English, especially in written communication with a professional tone
– A strong commitment to delivering exceptional customer service
– A genuine passion for customer satisfaction
– Ability to handle conflicts positively and work effectively in a fast-paced environment
– Demonstrated problem-solving and multitasking skills
– Be able to work the night shift and weekends.
2.2. Preferred
– Previous experience in customer service for companies of retail, e-commerce, and Print-on-demand is advantageous.
– Minimum IELTS score of 6.5 or equivalent
– Proficiency in Help Desk software (e.g., Freshdesk, Zendesk, Zoho, HubSpot, LiveAgent, Help Scout, etc.) or a strong aptitude for technology and software use.
3. Working shifts and timeframe
– 3-week trial period (including an onboarding week).
– 8-hour shift between 7 PM and 10 AM (next day) – shift schedule arranged by team leader upon job offer.
– 1 day OFF/week
4. Benefits:
– Competitive salary: $3 per hour
– Weekly salary payments via Paypal
– Chance to gain valuable experience in a company with significant growth potential
5. Working Environment
– Collaborative, flexible, and friendly working atmosphere
– Engaging with a team of young and passionate professionals
– Remote work in compliance with the company’s policies
6. How to apply
Please send your CV to email: – Subject: [FULL NAME] – Apply for CS Agent
Come to TMZ to experience a young, happy, passionate working environment. Email to apply today!
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Curious about Teemazing?
Facebook: www.>/lifeatTMZ
Website: /
APPLY FOR THIS JOB:
Company: Remote Workmate
Name: Emily TMZ
Email: