USRN-Spanish Bilingual

Overall Job Description:
The Patient Support Specialist role is responsible for interacting with patients to help them understand healthcare, insurance, and cost of procedures. They may connect patients with doctors and specialists, review options for treatment, and discuss financial responsibilities. You will assist clients with applying for benefits through hospital charity assistance programs, Social Security, and Medicaid to ensure that all types of eligible funding for health care services is available for patients. This includes assisting the patients and others to complete forms, applications, and other paperwork.

Job Responsibilities:
Answer all incoming calls from the patients.
Making all/any outgoing calls to the patients
Manage the physicians/doctor’s appointment calendar
Manage and organize Electronic Medical Records (EMR)
Record, review, and take steps to follow-up on and resolve patient complaints
Analyze complaints to enhance the overall quality of care
Create and maintain record-keeping files and systems for both the physicians and the patients
Assure confidentiality of paperwork, documents, and calls
Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions if necessary and required
Maintain timely communication with patients
Represent the Client in an approachable, pleasant, and professional manner
Work on special projects as assigned by the Client such as Data Entry assignments

Desired Qualifications and Requirements
USRN
Applicants with no Customer Service Background are open to apply as long as the candidate can Speak Spanish (Bilingual)
Minimum of 3 years experience as a Customer Service Representative or Customer Service Advocate on a healthcare account is a plus
Excellent communication skills
Familiarity with scheduling systems
Proficiency with Microsoft Applications
Highly organized with a strong attention to detail
Comfortable in a fast-paced environment
Approachable, professional, discrete, and personable
Ability to provide high-quality customer service and follow through on all assignments
Can work under pressure and with minimal supervision
Has initiative and can meet deadlines
Can start ASAP!