Company Overview:
is a vibrant virtual networking platform dedicated to women entrepreneurs. Our mission is to facilitate impactful connections and collaborations, enabling women from around the globe to network, share knowledge, and grow their businesses. With a community size of over 60,000 members, we host weekly online events every Wednesday, featuring speed networking, workshops, panels, and roundtables. Our approach is unique, focusing on building real, lasting connections that drive personal and professional growth.
Job Description:
We are seeking a proactive and detail-oriented Virtual Assistant (VA) to join our team. The ideal candidate will help manage our Facebook group, ensuring a welcoming and supportive environment for our members. You will engage with our community, manage group activities, and provide excellent customer service. This is a remote position, perfect for someone passionate about community management and online engagement. Applicants must be available during US hours for at least 3 hours per day. Additional hours & increased pay opportunity available in the future as our community grows!
Key Responsibilities:
– Reply to Comments: Engage with members by responding to comments on group posts.
– Approve New Members: Let new members into the group and tag them in the Welcome video post.
– Moderate Content: Check the group spam folder, ban or unban members as necessary.
– Spreadsheet Management: Check Google Spreadsheets for repeat/spam emails and remove them from the group.
– Direct Messages: Reply to DMs as needed, providing support and information.
– Decline Posts: Decline inappropriate posts, explain why, and guide members on how to fix issues.
– Video Content: Create and edit video clips using Canva and Instagram for group engagement.
Required Qualifications:
– Excellent Written Communication: Ability to respond clearly and effectively, matching our straightforward and motivational communication style.
– Conflict Resolution: Skills to handle and explain declined posts diplomatically and helpfully.
– Professional Online Presence: Maintain professionalism at all times on Facebook and Instagram, understanding that your profile reflects our business.
– Customer Service: Committed to supporting FB members and WMW event attendees to ensure the best experience possible.
– Facebook Group Management: Familiarity with Facebook group features, including approving/declining members, moderating comments, managing the spam folder, and tagging members in posts.
– Spreadsheet Management: Ability to check and update Google Spreadsheets accurately.
– Message Management: Proficiency in managing and responding to DMs effectively using conversational English.
– AI and Video Skills: Familiarity with ChatGPT and creating/editing video clips on Canva and Instagram.
– Attention to Detail: Ensuring all tasks are completed meticulously without missing any steps.
– Task Management: Ability to prioritize and manage multiple tasks efficiently.
– Soft Skills: Empathy, patience, proactiveness, and a genuine interest in FB members’ businesses, asking questions that start meaningful conversations.
Additional Attributes:
– Resourcefulness, reliability, teachability, and being a team player.
– If you are passionate about community management and enjoy engaging with people online, we would love to hear from you. – Apply now to join our dynamic team and help us build a supportive and thriving community of women entrepreneurs!
To Apply:
Please respond to the following questions in written form and email them to :
1. What is your experience managing a Facebook group? What specific tasks were you responsible for?
2. A member of the Facebook group sends you a direct message asking for advice on how to get more engagement on their posts. How would you respond to them? Please write out your full response as if you were sending it directly to the member.
3. How might you show genuine interest in community members’ businesses? Provide an example of a meaningful conversation you might start with a community member.
4. Describe a situation where your attention to detail made a significant impact on a project or task. How do you ensure all tasks are completed meticulously without missing any steps?
5. Share a situation where you made a mistake and received a correction. How did you use that feedback to improve your skills?
After reviewing your responses, we will let you know if you have been selected to participate in an online interview with our founder and manager. We look forward to hearing from you!
Contact Information:
Alison Simmons
APPLY FOR THIS JOB:
Company: The Helix Protocol
Name: Alison Simmons
Email: