VA Appeal Writer

The VA Appeal Writer role reports to the VA Appeals Team Lead and assists clients with the reinstatement of their Amazon ASINs.

Duties and responsibilities
Research Performance Notifications, ASIN Data, Voice of the Customer, and other client information to understand the background and root causes leading to ASIN suspensions.
Write ASIN Appeals and Escalation Letters, and guide clients through the ASIN reinstatement process.
Work closely with the VA Appeals Team Lead to review letters and appeals prior to delivery to ensure the correct approach, tone, and language.
Participate in peer-to-peer discussions and training with other VA Appeal Writers for team building and skill improvement.
Participate in monthly training to build the knowledge and skills needed to manage a full roster of appeal types.
Continuously improve writing skills (word choice, grammar, etc.) to ensure successful client communication in English
Participate in regular round tables and other process improvement activities to develop and document best practices for the VA Appeal Writers Team.

Additional things to note:
All client communication is done via email. Phone is not required.
Hubstaff time tracking is required
Disclosure of other contracts is required
The role is during daytime US business hours
This is a full-time position that requires exclusive work during your shift
Salary is paid on a biweekly basis from a PH bank

TO APPLY
1) Email:
Click to view
The subject line must be: Interested in Writing
2) Attach:
Your latest resume in PDF format and your Sample Writing (please just send the link, not the downloaded file)
3) Include:
A voice recording briefly discussing your relevant experience (you can use Click to view/ or a similar app, please just send the link, not the downloaded file)
******If you do not follow instructions, your information will not be reviewed and you will not be considered.*******

I look forward to hearing from you!

Angelica
Riverbend Consulting